81960 - Quality and Effective Practice Manager

£37,909 - £42,251 (plus a London Weighting Allowance of £4,126)
3
12 Months
National
National
NATIONAL
Other
NPS Pay Band 5 London, NPS Pay Band 5 National
Fixed Term , Loan , Secondment
Up to 24 months
Full Time, Part Time, Part Time/Job Share, Flexible Working, Other
Business Management & Improvement, Quality
  • The group currently known as EPSIG supports the Probation Service to improve the quality and effectiveness of Probation practice by supporting performance and quality agendas by creating products and guidance and directly managing projects relating to improvement activity.
  • EPSIG supports continuous improvement across HMPPS, with ambition for all to deliver highly effective services that protect the public and help people lead law abiding and positive lives. We do this by working across HMPPS to:
  • Identify priorities for improvement across the whole system
  • Provide practical support, guidance, evidence-based tools and by sharing good practice
  • Provide services which are responsive to the needs of HMPPS, ones that staff want to use and know how to access when they need them.
  • Quality and Effective Practice Managers will lead on the development of projects and products to improve the quality of work by operational probation staff.
  • The job holder will be expected to manage and lead projects within the functional area and provide support and cover to other teams/functions during periods of absence.
  • The Quality and Effective Practice Manager supports the Quality & Effective Practice Lead and/or Head of Function to provide a leading role within the unit in respect of quality and effective practice. This is a strategic role.

In line with NPS policies and procedures, the job holder must at all times demonstrate a commitment to equality and inclusion and an understanding of their relevance to the work they do.

  • These roles sit within the Community Improvement Function within what is currently the Effective Practice and Service Improvement Group (EPSIG) which forms part of the HMPPS Strategy, Planning and Performance Directorate. The Group is currently undergoing a restructure as part of One HMPPS. It is a national role.
  • The Community Improvement Function is arranged into Thematic and Place Based Support teams. There is an opportunity to work in a matrix way to provide the best possible evidence-based support to the operational line.
  • Every recruitment campaign attracts a different group of applicants. If you have previously applied for one of these posts and were unsuccessful, this should not deter you from applying to this campaign.
  • In the event that we receive a large number of applications, we reserve the right to conduct the sift based on the lead behaviour of Changing and Improving and the Statement of Suitability

Overview of the job    

The EPP division is responsible for supporting the NPS in improving the quality and effectiveness of Probation practice by overseeing the performance of the NPS and directly managing projects relating to learning, assurance and professional development, including the development of the professional registration framework.

This is a strategic role within the National Probation Service (NPS). The Quality and Effective Practice Manager supports the Quality & Effective Practice Lead and/or Head of Function to provide a leading role within the unit in respect of quality and effective practice.

Location is flexible, but will involve regular travel to London and some travel to other venues in England and Wales which may require some overnight stays

Summary    

Quality and Effective Practice Managers will lead on the development of projects to improve the quality of work by frontline staff.

The job holder will be expected to manage and lead projects within the functional area and provide support and cover to other teams/functions during periods of absence.

In line with NPS policies and procedures, the job holder must at all times demonstrate a commitment to equality and inclusion and an understanding of their relevance to the work they do

Responsibilities, Activities & Duties    

The job holder will be required to carry out the following responsibilities, activities and duties:

•    Provide effective leadership of projects relating to areas of probation practice including the design and co-ordination of internal quality assurance activities to demonstrate that offender managers manage risk appropriately and meet public protection standards.
•    Provide specialist effective practice knowledge and understand the changing nature of effective practice in accordance with emerging research.
•    Contribute to the development of Senior Probation Officers using specialist effective practice knowledge.
•    Lead national effective practice projects that support a programme of continuous improvement in consultation with operational colleagues across the NPS.
•    Work with divisional Performance & Quality Managers to promote best practice and practice improvement.
•    Proactively support staff development through production of guidance for delivery of effective practices across the service
•    Contribute to the organisation's response to external inspections and
internal audits.
•    Support implementation of change in practices including working with divisions e.g. training and development
•    Contribute to effective practice through the development of processes that promote review, discussion and feedback
•    Promote a culture of innovation and continuous improvement to service delivery
 
    •    Facilitate effective communication between the NPS and internal and external partners e.g. HMPPS, HMIP
•    Demonstrate pro-social modelling skills by consistently reinforcing pro-social behaviour and attitudes and challenging anti-social behaviour and attitudes
•    Deputise for the Quality & Effective Practice Lead as required
•    Promote the aims and values of the NPS and HMPPS and reinforce pro social modelling skills by reinforcing pro social behaviour and attitudes and challenging anti-social behaviour and attitudes.
•    Adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The Job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation scheme and shall be discussed in the first instance with the Job Holder.

Behaviours    

•    Leadership
•    Communicating and Influencing
•    Delivering at Pace
•    Changing and Improving
•    Working Together
•    Seeing the bigger picture

Essential Experience    

•    Substantial experience with a proven record of good practice in a variety of settings (including offender Management) as a Probation Officer or from working within another criminal justice agency or related work context
•    Experience of risk management and assessment of offenders, understanding of multi-agency risk assessment and management procedures
•    Evidence of ability to evaluate practice and provide effective feedback.
•    Evidence of ability to provide a practice perspective on policy development
•    Experience of contributing to the provision of effective administration and information systems
•    Demonstrable achievements in managing/supporting change and effecting improvements in quality and efficiency

Technical requirements    

•    Probation Qualification Framework Graduate Diploma/ Honours Degree in Community Justice integrated with Level 5 Diploma in Probation Practice. (Or) a qualification which was recognised at the time of qualification by the State for Justice as per Section 10 of The Offender Management Act 2007:The following qualifications gained in England and Wales were previously recognised as providing such eligibility: Diploma in Probation Studies, ; Diploma in Social Work (with Probation Option); CQSW (with Probation Option)
•    Understanding of the role of the Probation Service in the Criminal Justice System and in a multi-disciplinary setting.
•    Knowledge and understanding of the factors which influence engagement with offenders and victims.
•    Well developed IT skills, including evidence of ability to interpret and apply performance reports

In addition this post attracts a London allowance payment which will be discussed at interview

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.  

For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre-employment checks.

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

Standard working hours are 37 hours per week excluding breaks which are unpaid. 

Benefits

The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service, plus public holidays. Leave for part-time and job share posts will be calculated on a pro-rata basis

Pension

The National Probation Service is covered by the Local Government Pension Scheme (LGPS) run through the Greater Manchester Pension Fund (GMPF).  Please visit www.gmpf.org.uk for further information.

Please note: Any current Civil Servant who is a member of the PCSPS, by accepting an offer of employment to the National Probation Services will be opted out of the PCSPS and auto enrolled into the Local Government Pension Scheme.

Training

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

Networks

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender.

Eligibility

All candidates are subject to security and identity checks prior to taking up post

Support

  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
  • For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

The Civil Service embraces diversity and promotes equal opportunities. As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the SSCL Recruitment Enquiries Team.

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.

TBC

12/12/2023, 23:55 hours.

Please contact heather.wright@justice.gov.uk or sally.adams1@justice.gov.uk for an informal discussion about the posts.

If you require any assistance please call 0345 241 5358 (Monday to Friday 8am - 6pm) or e mail Moj-recruitment-vetting-enquiries@gov.sscl.com. Please quote the job reference - 81960.

Please note the successful applicant will need to undertake a Disclosure and Barring Security Check for this post.

Success Profiles will enable a fairer and more inclusive method of recruitment by enabling us to assess the range of experiences, abilities, strengths, behaviours and technical/professional skills required for different roles. This flexible approach to recruitment focuses more on finding the right candidate for the specific role. To find out more about Success Profiles to support your application please click here for further guidance.

if you feel that your application has not been treated in line with the Civil Service Recruitment Principles, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance

We have provided detail of the assessment stages and areas being assessed to help you prepare for completing your application form, and to advise of what will be assessed following this, if you successfully pass the application stage.


Application form stage assessments

Behaviours
Changing and Improving - 250 word limit
Communicating and Influencing - 250 word limit
Managing a Quality Service - 250 word limit
Seeing the Big Picture - 250 word limit
Experience
Statement of Suitability - 250 word limit
A sift based on the lead behaviour, Changing and Improving, may be held if a large number of applications are received. If a large number of applications remain after the initial sift, your application will be progressed to a full sift, where all behaviours will then be considered.

Interview stage assessments

There is 1 interview stage for this vacancy.
Behaviours
Changing and Improving
Communicating and Influencing
Managing a Quality Service
Seeing the Big Picture

A Great Place to Work for Veterans

The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit : https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ are committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ are able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidate's will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

This job is broadly open to the following groups:

· UK nationals

· nationals of the Republic of Ireland

· nationals of Commonwealth countries who have the right to work in the UK

· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families

· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)

· individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020

· Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules

This Vacancy is closed to applications.