24518 - Transport Team Leader

£20,755 - £24,853
12 Months
West Midlands
Full Time


The National Distribution Centre is a business critical site which primarily provides warehousing and distribution services and specialist and professional support to:

  • Public Sector Prison Industries (PSPI) in support of its role in providing purposeful activity to help prisoners gain skills, qualifications and work experience to improve their employment prospects on release.
  • National Offender Management Service (NOMS) in its role to provide offender management services in the community and in custody ensuring best value for money from public resources.
  • Commercial and Contract Management Directorate (CCMD) in delivering expert commercial support and advice to the Ministry of Justice (MoJ) and its business areas.

We achieve this by:

  • Managing and operating a 12,000 M2 (127,000 sq ft), 13 metre high bay 16,500 pallet space distribution hub with a team of forklift truck operators, order pickers and other warehouse staff, using a fleet of specialised forklift trucks and other handling equipment.
  • Storing and delivering a range of 3,200 internally manufactured and commercially bought products, ranging from prisoners’ personal possessions to stationery, cell and office furniture, prisoner clothing and footwear, prison officer uniform and footwear, and raw materials & components for prison workshops.
  • Providing a monthly, fortnightly, weekly, twice-weekly, 3-day and next day scheduled delivery and collection service to all Public Sector Prisons, some Private Sector Prisons, and other partners and stakeholders, using a team of logistics and transport staff and drivers, a fleet of heavy goods vehicles with demountable vehicle bodies, light vans and a contracted parcel and pallet carrier/courier service.
  • Providing added value services such as product returns/exchange, re-labelling, re-packaging, cross docking, and disposal of surplus and obsolete items on request.
  • The number of public and private sector prisons is 136
  • Average prison population is currently around 84,000 prisoners.
  • We supply uniform and footwear to 14,500 prison officers annually.
  • The average value of stock held in the distribution hub is £8m with an annual turnover of around £24m.
  • There are around 60 manufacturing prisons that produce goods for consumption internally and for sale externally, and approximately 15-20 external suppliers who deliver goods directly to us from as far a field as Bangladesh and China.

Customer and Supplier Base

Our two key performance targets are to achieve 99% order picking accuracy and 97% of scheduled deliveries on time.

Job Summary

This is a first line managerial job within the National Distribution Centre and reports directly to the Transport Manager.

Responsible for but not restricted to:

  • Assisting the Transport Manager with the day to day running of the Transport Office to ensure that key performance targets and daily, weekly and monthly service levels are met and exceeded.
  • Liaison with other office staff, Team Leaders and Management as required.
  • Working quickly and to strict daily deadlines, ensuring that all tasks are completed as instructed and allocated.

The job holder will need to be flexible and respond to the needs of the business, working in other departments when requested, including additional hours (if required) and supporting other departments when and where necessary.

The job holder will require basic IT and office knowledge/skills to carry out the duties and responsibilities of the post and will be required to undertake specific training in these and other task as necessary from time to time.


It is important to note that this post will include some manual work and will sometimes involve repetitive light to medium lifting, including bending and some kneeling.

The NDC Branston offers employment and training opportunities to serving offenders, therefore appropriately risk managed contact with prisoners may be expected.

Responsibilities, Activities & Duties

The duties, activities and responsibilities listed below are not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary, where appropriate training and instruction, if necessary, has been provided.

Service Delivery

  • To assist the Transport Manager with the day to day running of the Transport Office.
  • Carry out administrative tasks on behalf of the Transport Manager.
  • Carry out deliveries and/or collections as and when required.
  • To monitor opportunities reference loading matters and liaise with the warehouse and drivers on this.
  • Ensure drivers and agency staff are kept up to date with paperwork/policy and all matters connected with the job.
  • Provide cover for the Transport Manager during his periods of absence.
  • Carry out daily despatching using the QP28A and confirm all trips have departed. Inform establishments if their deliveries are going to be delayed. Check that delivery notes have been returned prior to debriefing.
  • Maintain diary of drivers’ daily trips.
  • Maintain Tri-Scan system, process fuel orders and deliveries, print out daily fuel stock reports. Check agency fuel receipts against invoices.
  • Formulate and produce statistical information on vehicle usage, mileage, breakdowns, record box and trailer usage against breakdowns.
  • Raise orders for FES (breakdown and services) and then process the completed order.
  • Email all transit requests to issuing & receiving establishments after they have been authorised.
  • Maintain control of pool car bookings, drive the pool car as and when required.
  • Maintain accurate Tachograph records and update register.
  • Respond to issues raised by other Admin / Logistics staff, Team Leaders and Managers.
  • Communicate with the Warehouse staff, Team Leaders and Managers as necessary to fulfil the requirements of the role.
  • Achieve highest levels of quality, service and, customer service & satisfaction, through excellence in all areas of responsibility.
  • Monitor transactional activity and ensure all paperwork, such as purchase orders, delivery notes, picking sheets, transport records, etc, is completed, checked and forwarded where necessary, ensuring any files, records and, correspondence are saved and stored appropriately.

Performance measurement

  • Timely completion of performance monitoring returns.

HR, Staff Performance and Development

  • Be responsible for the management of all staff within their area. This includes staff performance, development and annual appraisal through to sickness absence management.

Health, Safety and Welfare

  • Respond to identified hazards. Support the Health and Safety Manager in creating a safe working environment for staff, visitors and contractors by adhering to Health and Safety legislation, ensuring Safe Systems of Work (SSOW) and Risk Assessments (RA) are followed, and by reporting any incidents to the Health and Safety Manager.
  • Maintain excellent levels of housekeeping in your own area of responsibility.

Other support service tasks

  • Undertake occasional warehouse duties including picking, packing, unpacking and sorting as required.
  • Assist with completion of annual stock take.

Civil Service Competency Framework

The following competencies are relevant to the post

Setting Direction

Seeing the Bigger Picture

  • Focusing your contribution on the activities which will meet Civil Service goals and deliver the greatest value

Changing and Improving

  • Being open to change, suggesting ideas for improvements to the way things are done, and working in smarter, more focused ways

Delivering Results

Delivering Value for Money

  • Seeking out and implementing solutions which achieve best mix of quality and effectiveness for the least outlay.

Delivering at Pace

  • Working to agreed goals and activities and dealing with challenges in a responsive and constructive way

Engaging People

Collaborating and Partnering

  • Working collaboratively, sharing information and building supportive, responsive relationships with colleagues and stakeholders, whilst having the confidence to challenge assumptions

Building Capability for All

  • Being open to learning, keeping one’s own knowledge and skill set current and evolving

Essential Skills

  • Ability to plan and manage workload and resources, to work under pressure and to tight deadlines.
  • Ability to prioritise workload and to share information and resources with others.Be adaptable and flexible and have an energetic ‘can do’ attitude.
  • Good communicator with good people and organisational skills.
  • Experience of office based operations.
  • Good IT skills, familiarity with the use of Warehouse Management Software desirable.
  • Previous transport/routing operations experience desirable.


  • Full UK Driving Licence
  • Category C+E Licence and CPC desirable


The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities. The following training is mandatory for all Ministry of Justice employees:

  • Responsible for Information
  • Government Security Classifications
  • Equality & Diversity Essentials
  • Health and Safety Awareness
  • Fire Awareness

In addition the following training is mandatory for all administrative staff

  • Manual Handling

We will try and deliver as much training as possible to you ‘in-house’ at the NDC. When this is not possible you will be expected to travel to the training venue yourself and claim some or all of your extra costs in accordance with the rules set out in the Ministry of Justice Travel and Subsistence (T&S) Policy and guidance.

The jobholder must be able to fulfil all spoken aspects of the role with confidence in English or (when specified in Wales) Welsh.

Working Arrangements & Further Information

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices.


The MoJ offers a range of benefits:

Annual Leave

Generous allowances for paid holiday starting at 25 days per year, and rising as your service increases. There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.


The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.


The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.


  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as salary sacrifice arrangements for childcare vouchers, and voluntary benefits such as retail vouchers and discounts on a range of goods and services.
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.


The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equality of opportunity.

There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Expected week commencing 1st April 2019

18/03/2019, 23:55 hours.

Closing Date: 18th March 2019 at 23.55 hours

If you require any assistance please call 0845 241 5359 (Monday to Friday 8am - 6pm) or e mail Moj-recruitment-vetting-enquiries@sscl.gse.gov.uk Please quote the job reference.

To apply for roles in MOJ you will need to confirm your employment history for at least 3 years prior to the date of application so that pre-employment checks (BPSS) can be undertaken. If you have spent significant time abroad (a total of 6 months in the past 3 years) you would be required to give a reasonable account of the reasons why. 

For some roles you will be required to successfully complete National Security Vetting at Counter Terrorism (CTC), Security Clearance (SC) or Developed Vetting (DV) level as a condition of appointment. To meet CTC/SC/DV requirements you will normally need to have been resident in the UK for at least 3/5/10 years prior to the date of application (The level of checks that are required are stated in the advert).

If you do not meet the above requirements, you may still be considered if, for example:

  • You've been serving overseas with HM Forces or in some other official capacity as a representative of HM Government
  • You were studying abroad
  • You were living overseas with parents

In such cases you will need to be able to provide referee cover for the period(s) of residence overseas. The duration of overseas residence and the country of abode will also be taken into account.

Success Profiles will enable a fairer and more inclusive method of recruitment by enabling us to assess the range of experiences, abilities, strengths, behaviours and technical/professional skills required for different roles. This flexible approach to recruitment focuses more on finding the right candidate for the specific role. To find out more about Success Profiles to support your application please click here for further guidance.

if you feel that your application has not been treated in line with the Civil Service Recruitment Principles, please contact SSCL (Moj-recruitment-vetting-enquiries@sscl.gse.gov.uk) in the first instance

This Vacancy is closed to applications.