24789 - Caseworker

£18,514 - £21,067 (salary will depend on location)
12 Months
South West, Wales
Bristol , Cardiff
Full Time, Flexible Working
Operational Delivery

Job Purpose:

To apply regulations and guidance to assess and authorise applications for legal aid or claims for costs received from suppliers for public funding, to ensure compliance with contract. To include liaison with suppliers and Counsel in relation to outstanding payments on account.

Organisational Context:

The Legal Aid Agency (LAA) looks after Legal aid in England and Wales. It is essential the caseworker can speak fluent Welsh, the role is to assess applications for legal aid and amendments to application, and to ensure suppliers are complying with the terms of the contract. Caseworkers at this level are expected to understand the regulations and guidelines. Most decision making will be straightforward but they will be required to use their judgement often.

Key ResponsibilitiesKnowledge, Skills, Experience

People Management/ Financial/ Resource Dimensions

To maintain an up to date understanding of current guidance and regulations. Based on these regulations and some level of judgement undertake the following tasks:

  • Make decisions to approve, reject or refer applications and amendments based on merits and/or means.

  • Make decisions to approve, reject or refer claims for costs.

  • Make decisions to close cases and/or recoup outstanding payments on account.

  • Dealing with client enquires: arranging refunds, ensuring records are up to date and ensuring they receive statements.

  • Liaise with suppliers as appropriate

  • Provide accurate and timely responses to correspondence and telephone calls received from internal and external customers

Working to stringent productivity and quality targets in a variety of work types  

Understand and meet the LAA quality standards for areas of work trained in. Engage in the Quality Control and consistency processes and ensure improvements are made where errors are identified.

Ensure all data is processed accurately, securely and in accordance with LAA data security guidelines

Provide ongoing support, guidance and buddying as required to new colleagues

Contribute to the smooth running of the administration and telephone duties undertaken within the team.


  • Fluent Welsh speaker

  • Analytical and numerical skills to recognise inconsistencies

  • Ability to work with minimal supervision and as part of a team

  • Ability to communicate in plain English

  • Ability to interpret and apply guidance and regulations

  • IT literate with good keyboard skills - experience of using word, excel and other windows based applications

  • Good customer service skills

  • Ability to input data efficiently and accurately

  • Ability to work to tight deadlines and targets without compromising quality                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  


  • Knowledge of English legal system

  • No People Management or budgetary responsibilities

Critical Behavioural Competencies

Changing and Improving – Level 1

Delivering at Pace - Level 1

Making Effective Decisions – Level 1

Managing a Quality Service – Level 1

The jobholder must be able to fulfil all spoken aspects of the role with confidence in English or (when specified in Wales) Welsh.

Working Arrangements & Further Information

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices.


The MoJ offers a range of benefits:

Annual Leave

Generous allowances for paid holiday starting at 25 days per year, and rising as your service increases. There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.


The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.


The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.


  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as salary sacrifice arrangements for childcare vouchers, and voluntary benefits such as retail vouchers and discounts on a range of goods and services.
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.


The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equality of opportunity.

There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Expected w/c 29th April 2019

19/03/2019, 23:55 hours.

Closing Date: 19th March 2019 at 23:55 hours

If you require any assistance please call 0845 241 5359 (Monday to Friday 8am - 6pm) or e mail Moj-recruitment-vetting-enquiries@sscl.gse.gov.uk Please quote the job reference.

To apply for roles in MOJ you will need to confirm your employment history for at least 3 years prior to the date of application so that pre-employment checks (BPSS) can be undertaken. If you have spent significant time abroad (a total of 6 months in the past 3 years) you would be required to give a reasonable account of the reasons why. 

For some roles you will be required to successfully complete National Security Vetting at Counter Terrorism (CTC), Security Clearance (SC) or Developed Vetting (DV) level as a condition of appointment. To meet CTC/SC/DV requirements you will normally need to have been resident in the UK for at least 3/5/10 years prior to the date of application (The level of checks that are required are stated in the advert).

If you do not meet the above requirements, you may still be considered if, for example:

  • You've been serving overseas with HM Forces or in some other official capacity as a representative of HM Government
  • You were studying abroad
  • You were living overseas with parents

In such cases you will need to be able to provide referee cover for the period(s) of residence overseas. The duration of overseas residence and the country of abode will also be taken into account.

Candidate Information

You may be required to provide statements describing your skills and experience relevant to each of the selection criteria. We recommend that you structure any examples as Situation, Task, Action and Result. For more information about the recruitment process and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

In the event of a large number of applications, we reserve the right to undertake the following processes:

  • An automated online test where a benchmark must be passed to progress;
  • A sift on the lead selection criteria. If this happens, the lead criteria will be the first one listed in the advert.

During the selection process, you may be asked to undertake an additional assessment (such as written test). If this is applicable you will be notified of this when you are invited to interview.

if you feel that your application has not been treated in line with the Civil Service Recruitment Principles, please contact SSCL (Moj-recruitment-vetting-enquiries@sscl.gse.gov.uk) in the first instance
Changing and Improving
Delivering at Pace
Making Effective Decisions
Managing a Quality Service
Must speak fluent Welsh

This Vacancy is closed to applications.