24940 - Head of People Capability

£43,308 - £70,356 (Salary dependant on where you are based)
12 Months
Grade 7, Grade 6
Full Time, Part Time/Job Share, Flexible Working
Human Resources


HMCTS and its reform programme

Her Majesty’s Courts and Tribunals Service (HMCTS) is responsible for the administration of the criminal, civil and family courts and tribunals in England and Wales and non-devolved tribunals in Scotland and Northern Ireland. The courts and tribunals in England and Wales have been allocated unprecedented funding of almost £1billlion for a modernisation programme that will use new technology and ways of working to transform our justice system. This will enable us, working in partnership with the judiciary, to create a system that is proportionate and accessible and better meets the needs of the people it serves. This is the most ambitious programme of its kind anywhere in the world. One of the key pillars of the reform programme is building modern capabilities.

How this role fits into HMCTS HR and the People and Culture Transformation Programme

This unique role is responsible for delivering the established HMCTS Capability Strategy, both by leading one of the five People and Culture Transformation (PACT) Programme workstreams, called “Capability Development”, and by leading the HR People Capability team, in an integrated way. The purpose is common; to build the capability we need now to ensure all employees can deliver their work effectively, alongside building capability that we will need in the future by identifying the required skills and knowledge and sourcing the right learning interventions. The work of the People Capability team is a significant lever in transforming HMCTS’ culture. Please see more details below

Your Team

You would be warmly welcomed into the integrated HR and PACT teams. We care deeply about each other, bringing energy, laughter and innovation into our work. We are very focused on building capability in a way that truly makes a difference to our, mainly operational, colleagues. We are acutely aware of the pressures they are under and the need for us to play a part in making working in HMCTS something to be proud of. We pride ourselves in living our values of:

  • Purpose (we’ll help you understand why what you do matters and ensure you have the information you need to do your job well),
  • Humanity (we make time to get to know each other and share in each other’s successes and challenges so that no one is alone),
  • Openness (we are creative and have fun in coming up with new ideas and learning new things), and
  • Together (we support each other and care about building strong relationships with each other).

Overview of the role

The Head of People Capability role leads on the continued implementation of the HMCTS Capability Strategy and our aspiration to become a learning organisation.

Specifically, your remit will be to lead:

  • The continued roll-out and continuous improvement of our leadership development programme, “iTransform HMCTS”, and its constituent parts, which currently include: a bespoke 12-month leadership development programme for all leadership grades below the senior civil service; a bespoke senior civil servant coaching programme and emotional intelligence coaching interventions for all leaders.
  • The continued testing, iteration and launch of our new, blended customer service learning programme and evidence-based creation/curation of supplementary customer service learning products.
  • The continued roll-out of our Digital You programme to build digital confidence and capability and evidence-based creation/curation of supplementary digital capability learning products.
  • The continued testing, iteration and implementation of a new learning management system to provide easy access to curated learning resources and a platform for social interaction.
  • The continued engagement with reform projects and programmes, following our reform learning strategy, from learning needs analyses to learning product design. This includes the continuous improvement of the comprehensive learning curriculum for staff in our new Courts and Tribunals Service Centres and the design of a comprehensive learning curriculum for staff in our new Courts and Tribunals.
  • The continued updating and conversion to learning products of existing, role-specific training materials (c. 50 sets), working with subject matter experts.
  • The facilitation and continuous improvement of our learning operating model, including the processing of learning requirements and making sure the right learning networks are in place.
  • The continuous improvement, promotion and embedding of our comprehensive and diverse capability offer, linking with partners across the HR/PACT team e.g. on career transition support and apprenticeships, across the organisation e.g. senior leaders and outside HMCTS e.g. other Departments and suppliers.
  • The completion and embedding of a joined-up capability evaluation strategy and analysis of management information to understand the impact of the learning products and continuously improve the offer.
  • The management of the capability budgets, both a central ‘business as usual’ learning and development budget and a reform-funded budget, and surrounding financial activity.
  • Horizon scanning for new learning approaches and resources for curation and for opportunities to join up work across Government Departments.
  • Significant stakeholder management, internally and externally, including with the judicial office.
  • 30+ members of staff - the People Capability team.


Please contact Neil Sheppard (neil.sheppard1@justice.gov.uk) if you want to discuss the role in more detail.

Key Civil Service Competencies      

Civil Service Competency Framework

You will be required to provide evidence of the following key competencies at Band A level:

  1. Seeing the bigger picture
  2. Collaborating and partnering
  3. Building capability for all
  4. Leading and communicating

If selected for interview, you will be required to do a short presentation followed by competency and strength based questions.


You can be based nationally in any HMCTS location, including our HQ at Petty France, London. Your team and your stakeholders are geographically dispersed so you would need to travel on a regular basis, particularly to London.

Our People Promise

Making a difference to people’s lives is such an integral part of working at HMCTS that we’ve built it into an agreement with everyone that works here. It’s called our People Promise and is made up of four areas. You can find out more here.

In the event of a high volume of applications ‘Building Capability for all’ will be used as the lead competency.

Working Arrangements & Further Information

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices.


The MoJ offers a range of benefits:

Annual Leave

Generous allowances for paid holiday starting at 25 days per year, and rising as your service increases. There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.


The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.


The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.


  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as salary sacrifice arrangements for childcare vouchers, and voluntary benefits such as retail vouchers and discounts on a range of goods and services.
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.


The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equality of opportunity.

There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Proposed for 9th and 10th of April 2019 (dates to be confirmed).

22/03/2019, 23:55 hours.

Closing Date: 22/03/2019, 23:55 hours

If you require any assistance please call 0845 241 5359 (Monday to Friday 8am - 6pm) or e mail Moj-recruitment-vetting-enquiries@sscl.gse.gov.uk Please quote the job reference - 24940.

To apply for roles in MOJ you will need to confirm your employment history for at least 3 years prior to the date of application so that pre-employment checks (BPSS) can be undertaken. If you have spent significant time abroad (a total of 6 months in the past 3 years) you would be required to give a reasonable account of the reasons why. 

For some roles you will be required to successfully complete National Security Vetting at Counter Terrorism (CTC), Security Clearance (SC) or Developed Vetting (DV) level as a condition of appointment. To meet CTC/SC/DV requirements you will normally need to have been resident in the UK for at least 3/5/10 years prior to the date of application (The level of checks that are required are stated in the advert).

If you do not meet the above requirements, you may still be considered if, for example:

  • You've been serving overseas with HM Forces or in some other official capacity as a representative of HM Government
  • You were studying abroad
  • You were living overseas with parents

In such cases you will need to be able to provide referee cover for the period(s) of residence overseas. The duration of overseas residence and the country of abode will also be taken into account.

Candidate Information

You may be required to provide statements describing your skills and experience relevant to each of the selection criteria. We recommend that you structure any examples as Situation, Task, Action and Result. For more information about the recruitment process and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

In the event of a large number of applications, we reserve the right to undertake the following processes:

  • An automated online test where a benchmark must be passed to progress;
  • A sift on the lead selection criteria. If this happens, the lead criteria will be the first one listed in the advert.

During the selection process, you may be asked to undertake an additional assessment (such as written test). If this is applicable you will be notified of this when you are invited to interview.

if you feel that your application has not been treated in line with the Civil Service Recruitment Principles, please contact SSCL (Moj-recruitment-vetting-enquiries@sscl.gse.gov.uk) in the first instance
Building Capability for All
Seeing the Big Picture
Collaborating and Partnering
Leading and Communicating

This Vacancy is closed to applications.