24960 - Deputy Head of Judicial and RCJ Group

£30,531 - £46,888 (dependant on base location)
12 Months
London, National
London , National
Full Time
Administration / Corporate Support, Business Management & Improvement, Digital


This is a permanent role in the Digital Change Directorate of the Judicial and RCJG.


Her Majesty’s Courts and Tribunals Service (HMCTS) is an agency of the Ministry of Justice (MoJ) and provides the supporting administration for the Judiciary across England and Wales. It delivers services to the public directly in court and tribunal buildings, remotely via business centers and digital services online.

The organisation is continuously adopting new or better ways of working to ensure that it delivers services focused on user needs in the most cost-effective way. This includes services enabled by new digital products. There are high expectations of all staff, whatever role they have in enhancing the organisation and the services it delivers.

HMCTS has a once in a generation opportunity to transform the entire Courts and Tribunals Service through the HMCTS Reform Programme, with funding confirmed in the 2015 spending review. The Programme will enhance the provision of a world-class justice system, in a manner that provides an improved user experience at reduced cost to the taxpayer. This will contribute to consolidating the UK’s position at the forefront of an increasingly competitive international legal market as well as ensuring access to justice for all.

The Programme includes creating high quality digital products and services, modernising the court estate, updating and replacing its technology, speeding up and streamlining working practices, refurbishing buildings to reduce maintenance costs and to provide much improved services for service users, especially vulnerable witnesses and victims.

The Digital Change Directorate (DCD) is growing to enable HMCTS to become a digital organisation by building the new digital products and the programme and live operations teams necessary to deliver online services to our users and staff. Effective staff engagement at this time of such significant change will be critical to success in building positive and lasting relationships throughout the organisation.

An effective courts and tribunals service is fundamental to our democracy, underpinning the rule of law. This is an opportunity to work in a role that will support and enable the digitisation of an organisation and run an operation designed not just to give our courts and tribunals a sustainable and affordable future, but improve how we deliver justice.

The Role

You will be responsible for supporting the Head of Judicial and Royal Courts of Justice Group in working with the relevant judges, Directors and Deputy Directors to ensure successful support for the HMCTS DCD account management function.

You will provide overall administrative oversight for the eJudiciary Support Team to ensure that the team meets the agreed service standards and provides value for money for HMCTS. You will actively engage in stakeholder management regarding all eJudiciary customers and suppliers and you will feed service updates into the senior management team and provide analysis of key services. You will also liaise with third party suppliers to ensure the system is working and up to date.

Key responsibilities

You will have overall responsibility of the eJudiciary Support Model. This will include:

  • Building long term relationships with senior customers and supplier representatives and acting as a primary point of contact for senior stakeholders with regards to existing and new DCD services.
  • Ensuring support for the prioritised list of agreed initiatives. Following DCD procedures to ensure delivery in the most efficient time frame.
  • Developing, testing and implementing new ways of working through Standard Operating Models and Procedures designed to increase efficiency and effectiveness of HMCTS and, where relevant, cross justice system operations and/or to implement policy change and work with the judiciary/judicial office to help define and implement changes.
  • Assessing the impact of any changes to eJudiciary and/or any of the Microsoft Office 365 products it uses to identify how this may impact the teams work and proactively raise issues and proposed solutions with management regarding these.
  • Evaluating the level and quality of work achieved by the relevant support areas, including suppliers.
  • Managing the business support functions within the area, including IT support, health and safety, business continuity and risk, security and communications.
  • Handling complaints in a correct manner, resolving if appropriate and engaging senior management if necessary.
  • Leading, managing and reporting on staff performance for those in the assigned management line and addressing any staff development needs.
  • Exercising effective financial control in managing resources, ensuring propriety, compliance and value for money.

Key Criteria

Successful candidates will be able to demonstrate the following skills and experience:

  • Experience of managing, supporting and stretching yourself and your team to deliver agreed goals and objectives and the drive and determination to ensure that the service offered thoroughly considers customer need.
  • Experience of improving systems and structures to deliver with more streamlined resources.
  • Evidence of taking ownership for managed risks and the challenges of difficult/complex changes in a previous role.
  • Experience of working with teams to set priorities, goals, objectives and timescales.
  • Excellent interpersonal skills and the ability to interact with senior judiciary and key stakeholders.
  • Understanding of ITIL methodology.
  • Knowledge of Microsoft 365 products.

For further information, please contact: Rebekah.Ramsay@twentysevenconsulting.co.uk or Sallyanne.barber@twentysevenconsulting.co.uk

Working Arrangements & Further Information

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices.


The MoJ offers a range of benefits:

Annual Leave

Generous allowances for paid holiday starting at 25 days per year, and rising as your service increases. There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.


The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.


The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.


  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as salary sacrifice arrangements for childcare vouchers, and voluntary benefits such as retail vouchers and discounts on a range of goods and services.
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.


The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equality of opportunity.

There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

To be confirmed

26/03/2019, 23:55 hours.

Closing Date: 26/03/2019, 23:55 hours

If you require any assistance please call 0845 241 5359 (Monday to Friday 8am - 6pm) or e mail Moj-recruitment-vetting-enquiries@sscl.gse.gov.uk Please quote the job reference - 24960.

To apply for roles in MOJ you will need to confirm your employment history for at least 3 years prior to the date of application so that pre-employment checks (BPSS) can be undertaken. If you have spent significant time abroad (a total of 6 months in the past 3 years) you would be required to give a reasonable account of the reasons why. 

For some roles you will be required to successfully complete National Security Vetting at Counter Terrorism (CTC), Security Clearance (SC) or Developed Vetting (DV) level as a condition of appointment. To meet CTC/SC/DV requirements you will normally need to have been resident in the UK for at least 3/5/10 years prior to the date of application (The level of checks that are required are stated in the advert).

If you do not meet the above requirements, you may still be considered if, for example:

  • You've been serving overseas with HM Forces or in some other official capacity as a representative of HM Government
  • You were studying abroad
  • You were living overseas with parents

In such cases you will need to be able to provide referee cover for the period(s) of residence overseas. The duration of overseas residence and the country of abode will also be taken into account.

Success Profiles will enable a fairer and more inclusive method of recruitment by enabling us to assess the range of experiences, abilities, strengths, behaviours and technical/professional skills required for different roles. This flexible approach to recruitment focuses more on finding the right candidate for the specific role. To find out more about Success Profiles to support your application please click here for further guidance.

if you feel that your application has not been treated in line with the Civil Service Recruitment Principles, please contact SSCL (Moj-recruitment-vetting-enquiries@sscl.gse.gov.uk) in the first instance

This Vacancy is closed to applications.