35925 - Facilities Manager South East

We welcome and encourage applications from everyone, including groups currently underrepresented in our workforce and pride ourselves as being an employer of choice. To find out more about how we champion diversity and inclusion in the workplace, visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity

1.The Role

• Position: Facilities Manager
• Directorate: Property Directorate
• Location: Flexible but there will need to be regular travel throughout your specified region.
• Band: Pay Span or equivalent: Band C
• Contract Type: Permanent.

The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post

Enhanced pre-employment checks by way of security clearance apply to this post and there is a requirement to obtain security clearance for the post holder prior to being appointed. The required level of security clearance will be stated in the offer of employment letter

2. Overview

Her Majesty’s Court and Tribunals Service is an agency of the MoJ and provides the supporting administration for the judiciary across England and Wales. It delivers services to the public directly in court and tribunal buildings, remotely via business centres and some limited services via the internet.

An effective courts and tribunals service is fundamental to our democracy, underpinning the rule of law. This is an opportunity to work in a role that will support and enable a major transformation programme, designed not just to give our courts and tribunals a sustainable and affordable future, but improve how we deliver justice.

HM Courts and Tribunals Service underpins the delivery of justice, making sure trials and hearings run fairly and efficiently. We are here to ensure anyone in need of our courts and tribunals receives a service that suits their needs.

HMCTS is a continually changing organisation. Strong leadership is a critical element in this being successful. As a leader and manager within HMCTS the jobholder must provide clear direction and focus and visibly championing the changes which deliver greater efficiencies. HMCTS Senior Management Team expects all leaders to operate in a culture of openness and honesty, demonstrating a commitment to change through involvement and empowerment, and by delivering results.

3.The key purpose of the role

Job Description

This role is specific to the HMCTS properties. The Facilities Manager is responsible for managing Property and Facilities Management (FM) related activities for a specified area. The post holder will be the primary point of contact for courts and the service providers through term-contract arrangements, assisting with access as well as managing the performance on site.

The post holder will support the Area Facilities Manager with the monitoring and supervision of day-to-day provision, maintenance and improvement requirements for all property and FM within the region as defined within the HMCTS Estate.

The role will also be responsible for day-to-day stakeholder engagement in regard to the localised area of responsibility, ensuring that the property and FM services are statutorily compliant through proper inspection& maintenance.

4.Key Accountabilities

The day-to-day management of HMCTS properties and FM services in a specified area, ensuring they are fit for purpose and provide a safe operating environment.

Responsible for the day-to-day management of the TFM contract.

5.The key objectives of the role include:

• Be visible to staff and internal stakeholders and regularly undertake activities to engage and build trust with people involved in priority areas
• Give clarity and clear explanations on Facilities Management issues, escalating any issues that can’t be dealt with to the Area Facilities Manager
• Confidently engage with internal stakeholders and colleagues at all levels
• Take day-to-day responsibility for understanding and management of the external service partner FM provision, Total Facilities Management (TFM), in the region and managing the performance issues effectively
• An understanding of the contract framework in terms of scope of services, specifications, service level agreements and contract management outputs

6. Behaviours

You will be required to provide evidence on the following behaviours success profile at Level 3 at both sift and interview stages.

Changing and Improving

Work with others to identify areas for improvement and simplify processes to use fewer resources. Use technology where possible to increase efficiency. Encourage ideas for change from a wide range of sources. Clearly explain the reasons for change to colleagues and how to implement them, supporting individuals with different needs to adapt to change. Encourage an environment where colleagues know that they can challenge decisions and issues safely. Take managed risks by fully considering the varied impacts changes could have on the diverse range of end users.

Making Effective Decisions

Understand own level of responsibility and empower others to make decisions where appropriate. Analyse and use a range of relevant, credible information from internal and external sources to support decisions. Invite challenge and where appropriate involve others in decision making. Display confidence when making difficult decisions, even if they prove to be unpopular. Consult with others to ensure the potential impacts on end users have been considered. Present strong recommendations in a timely manner outlining the consideration of other options, costs, benefits and risks.

Managing a Quality Service

Develop, implement, maintain and review systems and services to ensure delivery of professional excellence. Work with stakeholders to set priorities, objectives and timescales. Successfully deliver high quality outcomes that meet the customers’ needs and gives value for money. Identify risks and resolve issues efficiently. Involve a diverse range of colleagues, stakeholders and delivery partners in developing suggestions for improvements. Establish ways to find and respond to feedback from customers about the services provided.

Delivering at Pace

Show a positive approach to keeping the whole team’s efforts focused on the top priorities. Promote a culture of following the appropriate procedures to ensure results are achieved on time whilst still enabling innovation. Ensure the most appropriate resources are available for colleagues to use to do their job effectively. Regularly monitor your own and team’s work against milestones ensuring individual needs are considered when setting tasks. Act promptly to reassess workloads and priorities when there are conflicting demands to maintain performance. Allow individuals the space and authority to meet objectives, providing additional support where necessary, whilst keeping overall responsibility.

7. Experience

You will be required to provide evidence of your experience at both the sift and interview stages.

• You will demonstrate relevant career experience and successful track record in managing services, properties and relationships in a multi-site FM environment.
  • Have a background in Facilities Management.
  • You will provide an outline of specific experience, and key successes you have previously achieved or knowledge in a particular field and why they are relevant and important to the job role.
  • Provide job history, C/V that outlines your specific experience, career history and achievements.

Assessment flow

Application Form - Sift - Interview