43251 - DTS - Business Analyst

We welcome and encourage applications from everyone, including groups currently underrepresented in our workforce and pride ourselves as being an employer of choice. To find out more about how we champion diversity and inclusion in the workplace, visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity

New recruits to the Civil Service joining MoJ are expected to join at the band minimum.

Existing Civil Servants applying on promotion, will usually be appointed on the salary minimum of the new pay band, or receive an increase of 10 percent on the current base salary, whichever is higher (This is restricted to the pay maximum of the new band).

Background:

These are exciting times at Her Majesty’s Court and Tribunals Service. As an agency of the MoJ, we support the judiciary across England and Wales, and we are looking for talented people to help us achieve our ambitions. It will be challenging, important and rewarding.

DTS is creating a place in which it is great to do work and part of our offer is brilliant training opportunities and support from expert colleagues. As well as that you’ll find flexible working, an inclusive culture and a place where your opinion is valued.

The purpose of the role:

As an Associate Business Analyst, you will receive direction from more senior Business Analysts and be responsible for the output. You will have a limited toolset, will work with others or under supervision, and support stakeholder relationship management.

Key Responsibilities:

Agile Working

• Have experience of working in agile, including an awareness of agile tools and how to use them
• Can advise colleagues on how and why agile methods are used and be able to provide a clear, open and transparent framework in which teams can deliver
• Adapt, reflect and be resilient
• Have the ability to see outside of the process
• Able to identify and compare the best processes or delivery methods to use, including measuring and evaluating outcomes

Business Analysis

• Know how to investigate operational needs or problems and assist in the recommendation of service improvement and business solutions
• Can contribute to recommendations to improve services and understand the importance of evidence-based design or analysis
• Responsible for investigative work into problems and opportunities in existing and new services

Business Modelling

• Can model simple areas using established techniques and understand the purpose of this and its importance
• Can assist in complex modelling if required

Business Process Testing

• Can support business process testing. You know how to execute test cases under supervision
• Understand the role of business process testing and how it works

Digital Perspective

• Are responsive to changes in technology, adapting your approach accordingly
• Can make decisions to meet user needs in the government context
• Understand the importance of assisted digital and can design services and make decisions to meet users’ needs

Enterprise and business architecture

• Are aware of the target operating model

Innovation

• Know about innovation and what it involves

Methods and tools

• Have an understanding of the use of methods and tools

Requirements definition and management

• Know about tools and techniques for determining requirements
• Can talk about the objectives of the business

Stakeholder Relationship Management

• Know who your stakeholders are, what evidence is relevant to them and the importance of managing relationships with them Influences stakeholders and manages relationships effectively

Testing (business analysis)

• Can execute test scripts under supervision
• Understand the role of testing and how it works in systems development

User focus

• Have an awareness or understanding of user experience analysis and its principles
• Can see the purpose of user stories and focus on user needs

Person specification:

To be successful you should have the following;

• Excellent stakeholder engagement skills
• Can make decisions within agreed parameters
• Good communication skills

Other duties:

The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.

Application process:

The following areas of Success Profiles will be used to assess and score your application during the sift, and interview.

• Experience – As demonstrated in your CV, statement of suitability, and application form
• Behaviours – We will be using the 4 behaviours below.

Key Civil Service behaviours:

You will be required to provide evidence of the following key behaviours at Level 3.

Communicating and influencing

• Communicate in a straightforward, honest and engaging manner, choosing appropriate styles to maximise understanding and impact.
• Encourage the use of different communication methods, including digital resources and highlight the benefits, including ensuring cost effectiveness.
• Ensure communication has a clear purpose and takes into account people’s individual needs.
• Share information as appropriate and check understanding.
• Show positivity and enthusiasm towards work, encouraging others to do the same.
• Ensure that important messages are communicated with colleagues and stakeholders respectfully, taking into consideration the diversity of interests.

Working Together

• Encourage joined up team work within own team and across other groups.
• Establish professional relationships with a range of stakeholders.
• Collaborate with these to share information, resources and support.
• Invest time to develop a common focus and genuine positive team spirit where colleagues feel valued and respect one another.
• Put in place support for the wellbeing of individuals within the team, including consideration of your own needs.
• Make it clear to all team members that bullying, harassment and discrimination are unacceptable.
• Actively seek and consider input of people from diverse backgrounds and perspectives.

Delivering at Pace

• Show a positive approach to keeping the whole team’s efforts focused on the top priorities.
• Promote a culture of following the appropriate procedures to ensure results are achieved on time whilst still enabling innovation.
• Ensure the most appropriate resources are available for colleagues to use to do their job effectively.
• Regularly monitor your own and team’s work against milestones ensuring individual needs are considered when setting tasks.
• Act promptly to reassess workloads and priorities when there are conflicting demands to maintain performance.
• Allow individuals the space and authority to meet objectives, providing additional support where necessary, whilst keeping overall responsibility.

Making Effective Decisions

• Understand own level of responsibility and empower others to make decisions where appropriate.
• Analyse and use a range of relevant, credible information from internal and external sources to support decisions.
• Invite challenge and where appropriate involve others in decision making.
• Display confidence when making difficult decisions, even if they prove to be unpopular.
• Consult with others to ensure the potential impacts on end users have been considered.
• Present strong recommendations in a timely manner outlining the consideration of other options, costs, benefits and risks.

HMCTS offers a range of benefits:

Flexible working options:

Flexible working - whether it’s working from home or remotely, working part-time, job sharing, or working compressed hours, we have people doing it and are happy to discuss options with you.

Annual Leave:

Generous allowances for paid holiday starting at 25 days per year and rising as your service increases, plus bank holidays and 1 privilege day usually taken around the Queens’ birthday.

Great maternity, adoption, and shared parental leave, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too!

Up to 5 days paid leave for voluntary work you may wish to undertake.

Pension:

A generous pension scheme on average of up to 22%

Training:

HMCTS is committed to staff development and offers an extensive range of training and development opportunities through Civil Service Learning and with the assistance of our Learning and Development

Excess Fares and Relocation Allowances:

This job is not eligible for relocation allowances, but excess fares may be considered in accordance with MoJ’s excess fares allowance policy.

Support:

• A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
• Access to flexible benefits such as salary sacrifice arrangements for childcare vouchers, and voluntary benefits such as retail vouchers and discounts on a range of goods and services.
• Free annual sight tests for employees who use computer screens.

Networks:

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.