46021 - Senior Behavioural Insight Analyst

We welcome and encourage applications from everyone, including groups currently underrepresented in our workforce and pride ourselves as being an employer of choice. To find out more about how we champion diversity and inclusion in the workplace, visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity

Salary:           

• Inner London: £36,798 - £47,591
• Outer London: £34,818 - £45,426
• National: £30,989 - £41,095

Current members of analytical professions may be eligible for the higher Band Bb level, which attracts a 10% salary uplift.  External candidates will be supported if they wish to pursue membership.

This position is available for external applicants as well as existing civil servants on level transfer or promotion. New recruits to the Civil Service joining MoJ are expected to join at the band minimum. Secondments and loans will be considered on an individual basis. This appointment will be made on a fixed term appointment, due to the time limited nature of the Reform Programme. For existing civil servants, whilst the role itself is time limited, successful appointment on promotion will secure this grade on a substantive basis.

Background:

HM Courts and Tribunals Service is currently undertaking a first-of-its-kind Change Programme aimed at delivering pioneering modernisation of judicial services, exploiting digital technologies to deliver services that better serve the public. With over £1 Billion of funding it is the most ambitious programme of its kind anywhere in the world, working to ambitious timescales this is an exciting and rewarding portfolio to be part of.

Reform provides the opportunity to place citizen needs and expectations at the very heart of HMCTS. People will be able to participate with confidence, be treated with respect and understand what is happening at all stages of their case. Transformation will reduce cost and increase confidence of the judiciary, delivery partners and stakeholders in the justice system whilst delivering benefits both to HMCTS and to the taxpayers. Importantly, service transformation is key to ensuring that HMCTS is on a sustainable financial footing for the future and will enhance the UK Justice system as a global leader.

The Role:

This is an exciting opportunity to join HMCT’s Insight and User Research Division in UE&I. The division ensures that our understanding of customer characteristics, behaviours and needs, is analysed and shared in inspiring ways to inform decision making throughout HMCTS.  We are a multidisciplinary team, comprised of social and user researchers, behavioural scientists, economists, statisticians and operational researchers. Our focus is on developing our understanding of our customers including their behaviour, to develop better services whilst collaborating with other government departments and external organisations to fill data and knowledge gaps.

About You:

You will use your knowledge and experience to apply and measure impact of behavioural insight in HMCTS. Working in a small behavioural insight team, you will support the development, design, and application of behavioural insight work programmes within the department and beyond, working effectively and collaboratively with people from varied disciplines to embed change and demonstrate impact.

This will be a challenging and influential role, offering a wide range of opportunities to develop your experience whilst making a real difference to services for millions of citizens.

As part of the team, you will:

• Advise policy and operational teams on how to apply behavioural insights in their work;
• Deliver projects to diagnose problems, develop strategies and/or design and evaluate interventions from a behavioural perspective; and
• Build HMCT’s knowledge of and capacity to apply behavioural insights.

Examples of our projects include:

• Diagnosing barriers to engagement with the justice system and developing behaviourally informed approaches to address them.
• Designing and testing behaviourally informed communications to reduce trauma.
• Designing and trialling the use of a wellbeing toolkit for staff.

Key Responsibilities:

As Senior Behavioural Insight Analyst, you will:

• Lead projects to apply behavioural insights to tackle policy and delivery challenges, working closely with relevant teams across the department
  • Define and solve ambiguous problems, identifying opportunities for applying fit-for-purpose behavioural initiatives, as well as for research and insight to inform creative solutions to issues
  • Design and implement behavioural field evaluations, using best-fit research methods including randomized controlled trials
• Work closely with the organisation’s social and user researchers and designers to conduct research that informs behavioural initiatives, including user testing, interviews, focus groups, and surveys
• Work closely with researchers and analysts to evaluate behavioural interventions, including cleansing, analysis and reporting of data
• Provide high quality behavioural and research advice to teams across the department and beyond
• Contribute to the continual development of Insight and User Research Division’s evidence base, methods, approaches and strategy

The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.

Essential Skills & Criteria:

You’ll need to be able to demonstrate experience of:

• Knowledge of the behavioral insight literature and its applications to public policy.
• Experience of applying behavioral frameworks such as ISM, COM-B, and EAST to diagnose and address a behavioral problem.
• Experience of developing and applying theories of behavior change to guide research and / or policy recommendations
• Strong teamwork skills. As part of a small team, you will need to be reliable and willing to take responsibility for elements of projects, meetings and regular routines
• Experience developing evaluations to determine the impact of behavioral interventions
• Experience using large quantitative data/ management information sources to identify suitable evaluation measures and to undertake analysis
• Experience analysing quantitative information using R and/or Excel.
• Excellent written and verbal communication skills (particularly presenting technical work to non-academic audiences)

Desirable Skills & Criteria

• Strong project management skills, including producing project plans and monitoring project deliverables
• Experience in rapid collation and review of behavioral insight evidence to inform research and / or policy recommendations
• Experience of reporting the finding of evidence synthesis activities in concise format to non-specialist audiences.
• A Masters or PhD in a relevant subject area (behavioral economics, psychology, decision science, sociology, anthropology or other behavioral or social science disciplines).

Application Process:

To apply for this position please complete the online application form, ensuring you submit the following three application documents:

1. An up-to-date copy of your CV which details your experience and achievements

2. A 500-word statement of suitability demonstrating setting out how you could design and evaluate a behavioural intervention to address the following priority issue:

• Encourage the take up of mediation services between two parties who would otherwise go to court to settle their dispute.

Your statement should consider practical steps for implementing the Behavioural Insight intervention, as well as suggestions for evaluating impact. This will be assessed against the Key Responsibilities, outlined above.

3. A 250-word suitability statement against each of the following Success Profile Behaviours (Level 3)

• Managing a Quality Service
• Making an Effective Decisions
• Working Together

Dependent on volumes of applications received the sift stage may be based on the Statement of Suitability and lead behaviour, which is Managing a Quality Service.

Further information on Success Profiles and the required standards for this post (Level 3) can be found at: https://www.gov.uk/government/publications/success-profiles        

If selected for interview, you will also be assessed against the three Success Profile behaviours listed above (Level 3). At the interview you will also be asked to present your workings supporting your behavioural intervention statement of suitability and expand upon it through a questions and answer session.

Please also note that interviews may be required to be conducted via video conference.

If we receive applications from more suitable candidates than we have vacancies for at this time, we may hold suitable applicants on a reserve list for 12 months, and future vacancies requiring the same skills and experience could be offered to candidates on the reserve list without a new competition.

We welcome and encourage applications from everyone, including groups currently underrepresented in our workforce and pride ourselves as being an employer of choice. To find out more about how we champion diversity and inclusion in the workplace, visit:

https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity

The MoJ is proud to be Level 3 Disability Confident. Disability Confident is the approach through which we offer guaranteed interviews for all people with disabilities meeting the minimum criteria for the advertised role as set out in the job description.

Terms & Conditions:

Fixed Term Appointment

This appointment will be made on a fixed term basis, due to the time limited nature of the Reform Programme.

For existing civil servants, whilst the role itself is time limited, at the end of the fixed term period, you will retain your permanent status but will be placed on the re-deployment register.  Successful appointment on promotion will secure this grade on a permanent substantive basis.

Secondments and loans will be considered on an individual basis.

Flexible working options

HMCTS offers a flexible working system in many of its offices.

Job Sharing and Reduced Hours

All applications for job sharing or reduced hours will be treated fairly and on a case by case basis in accordance with the MoJ’s flexible working policy and equality policy.

Excess Fares and Relocation Allowances

This job is not eligible for relocation allowances, but excess fares may be considered in accordance with MoJ’s excess fares allowance policy.