47801 - Design Support

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.

Overview

Her Majesty’s Court and Tribunals Service is an agency of the MoJ and provides the supporting administration for the judiciary across England and Wales. It delivers services to the public directly in court and tribunal buildings, remotely via business centres and some limited services via the internet.

The Reform Programme is a once in a generation opportunity to transform the entire HM Courts and Tribunals Service, enhancing the provision of a world-class justice system, in a manner that provides an improved user experience at reduced cost to the taxpayer. This will contribute to consolidating the UK’s position at the forefront of an increasingly competitive international legal market as well as ensuring access to justice for all. Approximately £1 billion is being invested in the Programme which is due to complete in 2023/24.

By the time the Reform Programme is complete the services will be simpler and easier to use with many straightforward services online. There will be much greater virtual, flexible working, significantly less reliance on paper-based manual administration, and there will be fewer buildings.

These are exciting opportunities both across the Reform Programme and in business areas that will be significantly affected by reform. They offer a unique chance to be at the forefront of leading and implementing significant change across the organisation. The Programme is ambitious and innovative and will need a flexible workforce to deliver it. Those leading the change will experience new and exciting opportunities and will benefit from playing a part in a number of different initiatives throughout the four-year Programme. 

Main Purpose of the role

The purpose of this role is to support the development of cross-jurisdictional design for HMCTS Reform – scoping and defining design questions, capturing current business practice and developing models for how HMCTS services will look in future and aligning designs to user needs and HMCTS’ future operating model. To support the identification, evaluation and prioritisation of research topics to inform design.

Working with subject matter experts, to build and maintain strong relationships to gain operational insight and to work with partners outside the organisation and internationally as required. You will also support the monthly Future Hearings Service Design, Design Authority and Design Forum meetings.

Key responsibilities:

• Support the Design Manager in the delivery of design work, particularly for the Video Hearings Project, the Scheduling & Listing Project, the Publications & Information Project, and any other relevant work strands.
• Working with colleagues across HMCTS and MoJ to inform design work and capture dependencies with other developments.
• Working with subject matter experts, to build and maintain strong relationships to gain operational insight and to work with partners outside the organization.
• Identify and manage downstream impacts of wider MoJ and Government policies on HMCTS Reform, working with teams to ensure plans and activities reflect these and are operationally deliverable.
• Support the Future Hearings Service Design team by carrying out administrative tasks such as preparing agendas and monthly team meetings. This will also include collating and refining updates from different projects.

Key interactions will be with:

• Project teams across HMCTS Reform, policy colleagues, judicial partners, legal professionals, public users and representatives of the media.

Desirable Skills and Criteria:

• Experience or knowledge of the justice system.
• Experience of high-level stakeholder engagement and management.
• An understanding of government and citizens needs
• Experience or knowledge of a public policy environment.

Application Process:

Please send a 250-word statement of suitability which demonstrates your suitability against the Key Skills and Criteria requirements above.

We will also assess you against the following behaviours at Level 2 during the sifting stage:

• Communicating and Influencing
• Making effective decisions

Should you be successful at the application stage, you will be invited for an interview.

For the interview process, we will assess you on all 4 behaviours below:

• Communicating and Influencing
• Seeing the Big Picture
• Delivering at Pace
• Making Effective Decisions

Other duties

The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.

Fixed Term Appointment

This appointment will be made on a fixed term basis, due to the time limited nature of the Reform Programme.

For existing civil servants, whilst the role itself is time limited, at the end of the fixed term period, you will retain your permanent status but will be placed on the re-deployment register.

Secondments and loans will be considered on an individual basis.

Flexible working options

HMCTS has locations nationwide and supports flexible working.  The team is a nationally dispersed team however many of the team are based in 102 Petty France, London. Post-COVID, some travel to London will be expected but applications will be accepted from candidates from any location. 

Travel to other HMCTS sites will be required as part of these working arrangements. In line with the department’s policies, travel and subsistence and where appropriate overnight accommodation will be available.

Job Sharing and Reduced Hours

All applications for job sharing or reduced hours will be treated fairly and on a case by case basis in accordance with the MoJ’s flexible working policy and equality policy.

Excess Fares and Relocation Allowances

This job is not eligible for relocation allowances, but excess fares may be considered in accordance with MoJ’s excess fares allowance policy.

HMCTS offers a range of benefits

Annual Leave

Generous allowances for paid holiday starting at 25 days per year and rising as your service increases. There is also a scheme to allow qualifying staff to buy or sell leave each year.  Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.

Pension

The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.

Training

HMCTS is committed to staff development and offers an extensive range of training and development opportunities.

Reward & Recognition Scheme

Potential to secure up to £2,500 per financial year from individual / team awards for exceptional performance

Support

• A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
• Access to flexible benefits such as salary sacrifice arrangements for childcare vouchers, and voluntary benefits such as retail vouchers and discounts on a range of goods and services.
• Paid paternity, adoption and maternity leave.
• Free annual sight tests for employees who use computer screens.

Networks

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.