62258 - Reconsideration and Summaries Team Case Manager
We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.
About the Parole Board:
The Parole Board is an independent court-like body that carries out risk assessments on prisoners to determine whether they can be safely released into the community We do that with great care and public safety is our number one priority.
All Parole Board decisions are solely focused on whether a prisoner would represent a significant risk to the public after release. Not all decisions Members make are popular, but they make these decisions fairly and objectively.
The Board is made up of about 120 secretariat staff based in our London Head Office and approximately 250 Members who make decisions on risk and hold hearings at prisons around the country.
The Parole Board is an executive non-departmental public body, sponsored by the Ministry of Justice. Staff who work for the Parole Board Secretariat are Public Servants and not Civil Servants.
About the role:
An exciting opportunity has opened to be part of the Reconsideration and Summaries Team. We are a small team with an important role to play in delivering the Transparency agenda to which the Parole Board has committed which includes the production and delivery of Parole Board Decision Summaries, and case management of Reconsideration applications.
This is a fast-paced and interesting role, with responsibility for public-facing summaries and applications for reconsideration of our decisions. This means the team carries an important responsibility to be accurate and sensitive in the way it produces summaries, manages applications, and produces reconsideration decisions as well as their supporting communication. Alongside four fellow Case Managers, with the support of the Team Leader, you will have a workload of Summaries (50%) and Reconsideration (50%) Cases.
This is an evolving area of work and requires individuals to work effectively within the organisation, and with stakeholders, to ensure this process is workable and fully compliant with the law.
Person specification:
Your duties will be split evenly between Summaries and Reconsideration work. For reconsideration, you will be required to manage the functional element of the
reconsideration process, communicating effectively with the Team Leader and stakeholders and work well within a team. You will need to analyse complex information and make decisions based upon this, following a clear legal framework. Escalation process will need to be followed precisely, and anomalies highlighted immediately.
For summaries, you will be responsible for ensuring summaries are produced to a high standard within specific timescales. You will oversee the entire process from logging incoming requests to issuing summaries to requestors and have to proactively manage cases through to conclusion. You will have a great attention to detail and be able to identify where drafts meet the required standard and are in line with Data Protection principles.
It will be imperative that you are able to communicate effectively with, a diverse range of individuals, at varying grades, with competing demands for how this process functions and produces.
Main Duties:
Reconsideration Work (50%)
- To effectively case manage Parole Board reconsideration applications as allocated by Team Leader;
- Monitor and input into the Parole Board case management systems;
- Advise stakeholders of reconsideration process and criteria, by responding to queries as allocated by Team Leader;
- Send correspondence to necessary parties;
- Ensure all reconsideration decisions are provided in line with policy and guidance and to agreed timescales and quality
Summaries Work (50%)
- To effectively case manage Parole Board Decision Summaries as allocated by Team Leader;
- Provide regular summaries to be quality assured, to help identify potential risks, anticipate issues and to improve guidance;
- Log all summary requests in a timely manner;
- Advise stakeholders of summaries process and criteria, by responding to queries as allocated by Team Leader;
- Ensure all summaries are provided in line with policy and guidance and to agreed timescales and quality standards;
General
- Assist Team Leader and/or Team Manager;
- Other tasks appropriate to the role as assigned by Team
Experience required for the post:
- Experience in using Microsoft programmes
- Ability to work well within a team
- Adaptable to change
- Ability to follow processes, policies and guidelines
- Be detail-focused and accurate
- Accurate email communication and data entry skills (e.g. in Excel)
- Experience in relaying complex information in a simple, digestible format at all levels – i.e. in order for stakeholders or service users to be able to easily understand
Behaviours:
We will assess you against these behaviours during the selection process:
- Making Effective Decisions
- Delivering at Pace
- Communicating and Influencing
- Changing and Improving
Security:
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is Basic Check.
This vacancy is using Success Profiles, and will assess your Behaviours, Experience and Strengths. At the sift stage you will be assessed against Behaviours and Experience.
Should a large number of applications be received, the initial sift may be conducted using a lead behaviour. This will be the behaviour which is listed first in the job advert.
Any persons successful in gaining an interview will need to bring in photographic ID, and two items which prove address dated within the last 3 months. Failure to do this may result in the successful applicants offer being withdrawn.
If you are part of the Civil Service and are applying for a job in a non-departmental public body (NDPB) (or vice versa) by moving jobs this will involve a change of employer and you may break the statutory rules on continuity of employment.
In the current climate, face to face interviews may be conducted virtually. If you are successful and invited to a virtual interview, please see attached the ‘Candidate guide for virtual interviews’ document that will help you prepare. If you have any issues with attending your virtual interview, please contact us in regard to this. Please ensure the contact details you provide to us are up to date and correct, as if successful, all communication for your interview will be sent to you through the email address provided.
The Parole Board offers a range of benefits:
For nationally advertised campaigns, candidates will be appointed to their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed with the successful candidate(s) on the completion of pre-employment checks.
Annual Leave
Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.
There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.
Pension
The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.
Training
The Parole Board is committed to staff development and offers an extensive range of training and development opportunities.
Networks
The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.
Support
- A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
- Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
- For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on UKor Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
- Paid paternity, adoption and maternity leave.
- Free annual sight tests for employees who use computer screens.
10/08/2022, 23:55 hours.
To apply for roles in MOJ you will need to confirm your employment history for at least 3 years prior to the date of application so that pre-employment checks (BPSS) can be undertaken. If you have spent significant time abroad (a total of 6 months in the past 3 years) you would be required to give a reasonable account of the reasons why.
For some roles you will be required to successfully complete National Security Vetting at Counter Terrorism (CTC), Security Clearance (SC) or Developed Vetting (DV) level as a condition of appointment. To meet CTC/SC/DV requirements you will normally need to have been resident in the UK for at least 3/5/10 years prior to the date of application (The level of checks that are required are stated in the advert).
If you do not meet the above requirements, you may still be considered if, for example:
- You've been serving overseas with HM Forces or in some other official capacity as a representative of HM Government
- You were studying abroad
- You were living overseas with parents
In such cases you will need to be able to provide referee cover for the period(s) of residence overseas. The duration of overseas residence and the country of abode will also be taken into account.
Success Profiles will enable a fairer and more inclusive method of recruitment by enabling us to assess the range of experiences, abilities, strengths, behaviours and technical/professional skills required for different roles. This flexible approach to recruitment focuses more on finding the right candidate for the specific role. To find out more about Success Profiles to support your application please click here for further guidance.
We have provided detail of the assessment stages and areas being assessed to help you prepare for completing your application form, and to advise of what will be assessed following this, if you successfully pass the application stage.
Application form stage assessments
Interview stage assessments
A Great Place to Work for Veterans
The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit : https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans
Redeployment Interview Scheme
Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ are committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.
MoJ are able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidate's will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.
This job is broadly open to the following groups:
· UK nationals
· nationals of the Republic of Ireland
· nationals of Commonwealth countries who have the right to work in the UK
· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families
· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
· individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
· Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules
This Vacancy is closed to applications.