64454 - Senior Continuous Improvement Manager

£37,683 - £41,506
12 Months
CICA Alexander Bain House, Glasgow, G2 8JQ
Full Time
Business Management & Improvement

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.

The Criminal Injuries Compensation Authority (CICA) provides compensation to victims of violent crime in Great Britain, and to victims of overseas terrorism. We are seeking to appoint a high performing Senior Continuous Improvement Manager, who will report to the Head of Business Change and Continuous Improvement.

CICA is part of the Ministry of Justice’s (MoJ) Service Delivery and Change Group, and we work closely with partner agencies in the MoJ including the Legal Aid Agency and Office of the Public Guardian. As well as focusing on our CICA change programme, we are developing new opportunities to share expertise and support integration of services, where practicable and cost effective, across the Group.

We offer flexible working within a 7am – 7pm bandwidth, Monday to Friday. Our employment offer centres on our modern office location in Glasgow’s city centre with flexibility to combine this with working from home. At this time our hybrid working offer consists of two plus days in the office, per week. We provide modern technological solutions which support flexible working and connection with others.

Job Summary

Our Business Change and Continuous Improvement (BC&CI) Team plays an important role in our transformation.  Although the team support our digital journey through close working and collaboration with MoJ Digital and Technology colleagues, the key focus is non-digital change projects, evaluating and improving our business processes and delivering an invigorated continuous improvement programme.

The team work on strategic projects within CICA which aim to drive process efficiency, eliminate waste and support robust and effective decision-making.

The team aim to successfully deliver these items and embed the improvements so that all colleagues are following best practice – and that these cumulative improvements lead to sustained increased efficiency in how we operate.

We are seeking an individual with a track record in delivering and embedding process improvements, eliminating waste leading to greater output through more accurate processing. 

You will be expected to build effective stakeholder relationships and deliver improvements and enhanced capability through effective partnership working, including CICA Colleagues, MoJ CI Leads, Organisational Effectiveness, Digital and Technology professionals and external service providers. 

The successful candidate will be both role model and an advocate for professional development and continued learning as we strive to provide the best possible service, in the most efficient manner possible. By encouraging learning and ensuring the team stays at the forefront of new techniques and methods the successful candidate will actively support the department in our goal of becoming a centre of excellence for Continuous Improvement.

Does this sound like the right opportunity for the next stage in your career?  If so, we will be delighted to hear from you.

Role and responsibilities 

  • Own and deliver large to medium size CI projects. Support the Head of BCCI with strategic CI priorities & projects
  • Continually seek to identify and eliminate waste from our BAU activities
  • Identify and deliver CI projects, designed to continually improve processes and services by driving operational efficiencies
  • Build the competency and capacity to accomplish CI initiatives across the wider team by developing delivery mechanisms
  • Actively monitor project risks to foresee/identify potential problems and proactively identify solutions to address in advance
  • Conduct benefits realisation to ensure successful delivery has been achieved and to ensure that improvements can be made for future projects. Ensure the business impact and project objectives are identified, reported on and managed.
  • Develop the knowledge, skills and capability in Lean and CI within the CI team
  • Ensure best practice standards are set and adhered to across the CI portfolio, ensure these standard are reviewed and updated frequently
  • Contribute towards the development of a strategic approach for CI in CICA - help identify and prioritise areas of need, and co-ordinate activity across other projects areas
  • Create an environment where continuous improvement is encouraged and the necessary tools, techniques and competencies are put in place. Take and create opportunities to speak, coach and advocate for the benefits of CI and Lean
  • Develop CI specific training materials, workshops and coaching sessions with the goal of increasing CI capability across the organisation and driving a Lean cultural change.

Essential Criteria

  • Formal Continuous Improvement qualification (Lean Six Sigma Green Belt or above) coupled with experience in developing and delivering Improvement Projects.
  • Ability to demonstrate understanding and successful application of core methodologies – specifically DMAIC.
  • A demonstratable record of improving operational procedures, eliminating waste and delivering efficient and robust operating procedures.
  • Competent working through financial implications of continuous improvement proposals to accurately assess the cost and benefits of proposals, to ensure any activities are delivered within budget and achieve the projected savings.
  • Excellent verbal and written presentation skills, confident and credible when presenting to varied audiences including internal audiences, senior stakeholders and external suppliers.
  • A track record of exploring and delivering new and innovative approaches to improvement.

Desirable Criteria 

  • Proven ability to lead, coach and continuously develop direct reports.
  • Understanding of supporting methodologies DMADV & DSDM in particular. 

How to Apply 

For stage 1 of the process, you must provide a personal statement (max 1000 words) providing evidence of the essential criteria.  Where you can also demonstrate that you meet the desirable criteria, please include that evidence in the statement. Your personal statement should make clear your personal skills, qualities, experience and suitability for the role. 

If successful at stage 1, you will be invited to interview (Stage 2). At this stage you will be tested on the following behaviours as set out in the Civil Service Success profiles (link).  

You will also be required to deliver a short presentation, the topic of which will be provided at a later stage. 

Please ensure you understand the behaviours required for SEO roles. 


We will assess you against the following behaviours during the selection process: 

  • Changing and Improving
  • Making Effective Decisions
  • Developing Self and Others
  • Managing a Quality Service 

The interview will also include strength-based questions.

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre-employment checks.

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices.


The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.


The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.


The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.


The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.


  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
  • For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

The Civil Service embraces diversity and promotes equal opportunities. As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the SSCL Recruitment Enquiries Team.

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.

Expected Late October 2022

10/10/2022, 23:55 hours.

If you require any assistance please call 0845 241 5359 (Monday to Friday 8am - 6pm) or e mail Moj-recruitment-vetting-enquiries@gov.sscl.com Please quote the job reference - 64454.

To apply for roles in MOJ you will need to confirm your employment history for at least 3 years prior to the date of application so that pre-employment checks (BPSS) can be undertaken. If you have spent significant time abroad (a total of 6 months in the past 3 years) you would be required to give a reasonable account of the reasons why. 

For some roles you will be required to successfully complete National Security Vetting at Counter Terrorism (CTC), Security Clearance (SC) or Developed Vetting (DV) level as a condition of appointment. To meet CTC/SC/DV requirements you will normally need to have been resident in the UK for at least 3/5/10 years prior to the date of application (The level of checks that are required are stated in the advert).

If you do not meet the above requirements, you may still be considered if, for example:

  • You've been serving overseas with HM Forces or in some other official capacity as a representative of HM Government
  • You were studying abroad
  • You were living overseas with parents

In such cases you will need to be able to provide referee cover for the period(s) of residence overseas. The duration of overseas residence and the country of abode will also be taken into account.

Success Profiles will enable a fairer and more inclusive method of recruitment by enabling us to assess the range of experiences, abilities, strengths, behaviours and technical/professional skills required for different roles. This flexible approach to recruitment focuses more on finding the right candidate for the specific role. To find out more about Success Profiles to support your application please click here for further guidance.

if you feel that your application has not been treated in line with the Civil Service Recruitment Principles, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance

We have provided detail of the assessment stages and areas being assessed to help you prepare for completing your application form, and to advise of what will be assessed following this, if you successfully pass the application stage.

Application form stage assessments

Statement of Suitability - 1000 word limit

Interview stage assessments

There is 1 interview stage for this vacancy.
Changing and Improving
Making Effective Decisions
Developing Self and Others
Managing a Quality Service
Strengths may also be assessed at interview but these are not shared in advance.
Additional Assessment(s)

A Great Place to Work for Veterans

The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit : https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ are committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ are able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidate's will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

This Vacancy is closed to applications.