64563 - Service Manager (Common Components project)

The national salary range is £51,767 - £59,590 London salary range is £55,720 - £64,135. Your salary will be dependent on your base location
12 Months
Grade 7
Grade 7
Full Time
Programme and Project Management, Strategy, Project Delivery

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.

Pay Span or equivalent:  Grade 7

London (within M25): £55,720 - £64,135

National: £51,76 - £59,590

This position is available for external applicants as well as existing civil servants on level transfer or promotion.

New recruits to the Civil Service joining MoJ are expected to join at the band minimum. Secondments and loans will be considered on an individual basis.


Her Majesty’s Court and Tribunals Service is an agency of the MoJ and provides the supporting administration for the judiciary across England and Wales.  It delivers services to the public directly in court and tribunal buildings, remotely via business centers and some limited services via the internet.

HMCTS has a once in a generation opportunity to transform the entire Courts and Tribunals Service through the HMCTS Reform Programme, enhancing the provision of a world-class justice system, in a manner that provides an improved user experience at reduced cost to the taxpayer. This will contribute to consolidating the UK’s position at the forefront of an increasingly competitive international legal market as well as ensuring access to justice for all.

The programme includes modernising the court estate, updating and replacing its technology, speeding up and streamlining working practices, refurbishing buildings to reduce maintenance costs and provide much improved services for service users, especially vulnerable witnesses and victims. Effective staff engagement at this time of such significant change will be critical to success, maintaining a positive and lasting connection between HMCTS management and its staff.

An effective courts and tribunals service is fundamental to our democracy, underpinning the rule of law. This is an opportunity to work in a role that will support and enable a major transformation programme, designed not just to give our courts and tribunals a sustainable and affordable future, but improve how we deliver justice.

Civil, Family and Tribunals Services Programme:

Service Managers – Common Components 

The CFT Service Managers for Common Components play a key role in leading and delivering the long-term strategy of the organisation. The successful applicant(s) will have responsibility for leading on the design, development and live service management for multiple capability areas and will play a key role in supporting the Common Components Senior Service Manager, Service Owner and programme team.

You will work closely with the CFT Service Managers and their teams, judiciary, the HMCTS Digital team, and suppliers to ensure that both operational and the enabling digital products being developed will meet the users’ needs and be reusable across the CFT jurisdiction. You will also be responsible for supporting and leading improvement activity and problem solving to ensure the implementation of multiple capabilities runs smoothly. There is a high level of stakeholder engagement required of the roles internally and across other Government departments, with the Judiciary and HMCTS staff. The ability to work collaboratively to achieve results is essential.

In addition to supporting delivery of the long-term strategy you will also have responsibility for one or more live components. You will work closely with CFT Service Managers and Operational leads to ensure that they are supporting the operation of HMCTS as expected and that continuous improvement opportunities are identified, prioritised and planned. This will require close collaboration with product and delivery managers in the HMCTS Digital team.

You will provide high quality written and oral advice to senior civil servants, ministers and judiciary, advising on proposals and promoting alternatives to meet HMCTS’ objectives. You will work flexibly across the directorate to provide input into key areas of work.

These roles are a central point of contact for Service Project Managers in the CFT Programme, providing direct support and assistance to ensure alignment with delivery of the service projects across not just CFT Programme but the wider Reform Programme. 

Key Interactions:

  • Senior Judiciary
  • Senior HMCTS and MoJ colleagues
  • CFT Programme Team
  • Policy and Legal teams within MoJ and across Government
  • Ministers
  • Wider Judiciary
  • Other Government departments
  • Key stakeholders in the justice system including legal professionals and the voluntary sector

Key Responsibilities:

Service Design and Delivery

  • Lead the design, development and implementation of CFT Common Components for HMCTS Reform, in collaboration with operational colleagues, CFT services and the judiciary.
  • Identify and communicate CFT wide requirements for reusable components and lead progress of high-level design through the necessary governance before developing delivery plans in order of priority.
  • Provide challenge and question assumptions on the services to ensure the development of a single, cohesive landscape for CFT, in line with the aims and objectives of the Ministry of Justice and HMCTS.
  • Identify implications of Departmental and political priorities and strategy on HMCTS to ensure plans and activities reflect these.
  • Develop processes and structures for organisational strategy supported by a robust and transparent business planning process.

External Relations

  • Lead collaborative relationships with other Government departments, public bodies, justice agencies and the judiciary to ensure HMCTS strategy and plans are aligned to wider justice policy, the Ministry of Justice and the wider Government agenda.
  • Work across the justice system to ensure that plans, priorities and business objectives are aligned across the department and justice agencies and lead negotiations when required to ensure this to ensure HMCTS’s objectives are met.
  • Be visible to staff and stakeholders and regularly undertake activities to engage and build trust with people involved in priority areas.
  • Clarify strategies and plans, giving clear sense of leadership, direction and purpose.
  • Confidently engage with stakeholders and colleagues at all levels to generate commitment to goals.

Representation of the Department         

  • Represent HMCTS both internally and externally in areas of civil business strategy.
  • Work with partners outside of the organisation to develop strategy with external justice agencies and other Government departments.
  • Stand by, promote or defend own and team’s actions and decisions where needed.
  • Lead by example, role modelling ethics, integrity, impartiality and the elimination of bias by building diverse teams and promoting a working environment that supports the Civil Service values and code.


  • Work with policy groups to develop organisational strategy in line with policy proposals, ensuring that policies meet the needs of HMCTS and are operationally deliverable.
  • Assess legislative requirements for HMCTS Reform and work with MoJ policy and bill teams on legislative bids and requirements throughout the passage of any relevant bill.
  • Provide advice and support to the HMCTS Deputy Director to assess policy proposals across the justice system and impacts upon HMCTS Reform, delivery models and services.

Team Leadership          

  • Lead, coach and mentor members of the team and develop capabilities in line with business needs.
  • With fellow Service Managers, provide leadership to the Civil team to ensure we prioritise our resources, share learning across the team, raise our profile in HMCTS and perform to a high standard
  • The post holder may be responsible for the line management of a small team.

Other duties

The post holders are required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of the posts.

Essential Skills:

  • Experience or knowledge of managing service/process design and implementation (preferably using digital solutions).
  • Experience of high-level stakeholder engagement and management.
  • Experience or knowledge of project delivery and change management.

Desirable Skills:

  • Experience or knowledge of the CFT jurisdiction.
  • Experience or knowledge of managing live services operating nationally.
  • Experience of monitoring and evaluation.
  • Experience or knowledge of a public policy environment.

Application Process:

To apply for these positions please complete the online application form, ensuring you submit the following two application documents:

  • An up-to-date copy of your CV which details your experience and achievements
  • A 250-word suitability statement against each of the following Success Profile Behaviours (Level 4):
  • Leadership
  • Changing & Improving
  • Communicating & Influencing
  • Managing a Quality Service

Should you be successful at the application stage you will be invited for an interview, which may be conducted via video conference or in person.  If selected for interview you will be tested against:

  • Experience – As demonstrated in your CV, statement of suitability, and application form
  • Behaviours – We will be using the 4 behaviours listed above
  • Strengths - The interview will involve a discussion around 2 strengths:

Further information on Success Profiles and required standards for this post (Level 4) can be found at:


If we receive applications from more suitable candidates than we have vacancies for at this time, we may hold suitable applicants on a reserve list for 12 months, and future vacancies requiring the same skills and experience could be offered to candidates on the reserve list without a new competition.

We welcome and encourage applications from everyone, including groups currently underrepresented in our workforce and pride ourselves as being an employer of choice. To find out more about how we champion diversity and inclusion in the workplace, visit:


The MoJ is proud to be Level 3 Disability Confident. Disability Confident is the approach through which we offer guaranteed interviews for all people with disabilities meeting the minimum criteria for the advertised role as set out in the job description.

Terms & Conditions:

Location of Post:

The successful candidate/s will be required to travel to London, however base location can be flexible. Travel to other HMCTS sites may also be required as part of these working arrangements. In line with the department’s policies, travel and subsistence and, where appropriate, overnight accommodation will be available in line with organisational policies.

Flexible working options

HMCTS offers a flexible working system in many of its offices.

Job Sharing and Reduced Hours

All applications for job sharing or reduced hours will be treated fairly and on a case by case basis in accordance with the MoJ’s flexible working policy and equality policy.

Excess Fares and Relocation Allowances

This job is not eligible for relocation allowances, but excess fares may be considered in accordance with MoJ’s excess fares allowance policy.

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre-employment checks.

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices.


The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.


The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.


The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.


The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.


  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
  • For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

The Civil Service embraces diversity and promotes equal opportunities. As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the SSCL Recruitment Enquiries Team.

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.

Expected 19th October 2022

29/09/2022, 23:55 hours.

If you require any assistance please call 0845 241 5359 (Monday to Friday 8am - 6pm) or e mail Moj-recruitment-vetting-enquiries@gov.sscl.com Please quote the job reference - 64563.

To apply for roles in MOJ you will need to confirm your employment history for at least 3 years prior to the date of application so that pre-employment checks (BPSS) can be undertaken. If you have spent significant time abroad (a total of 6 months in the past 3 years) you would be required to give a reasonable account of the reasons why. 

For some roles you will be required to successfully complete National Security Vetting at Counter Terrorism (CTC), Security Clearance (SC) or Developed Vetting (DV) level as a condition of appointment. To meet CTC/SC/DV requirements you will normally need to have been resident in the UK for at least 3/5/10 years prior to the date of application (The level of checks that are required are stated in the advert).

If you do not meet the above requirements, you may still be considered if, for example:

  • You've been serving overseas with HM Forces or in some other official capacity as a representative of HM Government
  • You were studying abroad
  • You were living overseas with parents

In such cases you will need to be able to provide referee cover for the period(s) of residence overseas. The duration of overseas residence and the country of abode will also be taken into account.

Success Profiles will enable a fairer and more inclusive method of recruitment by enabling us to assess the range of experiences, abilities, strengths, behaviours and technical/professional skills required for different roles. This flexible approach to recruitment focuses more on finding the right candidate for the specific role. To find out more about Success Profiles to support your application please click here for further guidance.

if you feel that your application has not been treated in line with the Civil Service Recruitment Principles, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance

We have provided detail of the assessment stages and areas being assessed to help you prepare for completing your application form, and to advise of what will be assessed following this, if you successfully pass the application stage.

Application form stage assessments

Leadership - 250 word limit
Changing and Improving - 250 word limit
Communicating and Influencing - 250 word limit
Managing a Quality Service - 250 word limit

Interview stage assessments

There is 1 interview stage for this vacancy.
Changing and Improving
Communicating and Influencing
Managing a Quality Service
As demonstrated in your CV, statement of suitability, and application form
Strengths may also be assessed at interview but these are not shared in advance.

A Great Place to Work for Veterans

The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit : https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ are committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ are able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidate's will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment.

This Vacancy is closed to applications.