64629 - HR Case Manager (Croydon, Lancaster, Milton Keynes, Nottingham, Peterborough, Staines, Telford)

The national salary range is £31,265 - £34,446, London salary range is £35,405- £39,000. Your salary will be dependent on your base location
12 Months
Full Time
Human Resources

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.

Team Overview: Civil Service HR Casework Service (CS HR Casework Service) (supplied by MoJ) is the preferred supplier of HR Casework for small and medium sized Government Departments. To date, CS HR Casework Service (supplied by MoJ) is responsible for delivering a service to over 43 Government Departments, covering over 37% of the Civil Service’s headcount. The Service is delivered both remotely and face to face. CS HR Casework Service provide professional advice and guidance on employment law, HR policy and non-transactional processes to managers for cases/queries within the scope of our service offering.

The team operates under a matrix organisation structure in which there is more than one line of reporting manager. Case Managers from different hierarchies have dual reporting relationships - to both their line manager (CDM) and a client (CDM). 

We also provide a HR Technical Consultancy Service which delivers required outcomes as well as bespoke interventions designed to achieve sustainable high performance and cultural change.

Key Responsibilities:

  • Managing a portfolio of HR cases where face to face and remote intervention is required. Face to face support is within geographical areas. Considerable autonomy with the role is also offered. Examples of a HR case include (but are not limited to); long term sickness, conduct and discipline, grievances and grievance panels, appeals against warnings and dismissals, Civil Service Appeals Board (CSABs) and Employment Tribunals.
  • Supporting managers nationally via the Manager Advice Line (MAL) and email.
  • Supporting managers and employees nationally via the Early Resolution Line.
  • Ensuring cases are managed in a timely manner and appropriate conclusions met. Adhering to employment law, policies, business and operational need.
  • Providing managers with advice and guidance which adheres to a range of policies and terms and conditions and meets the operational and business needs.
  • Coaching client’s managers to improve their competence and confidence to manage cases.
  • Delivering a high-quality service to all parties involved in an HR case.
  • Demonstrating a strong customer service focus - building and maintaining excellent relationships with clients and customers.
  • Accurately recording and providing management information as required.
  • Demonstrating a pragmatic attitude and taking responsibility for personal development and contributing to growth within the team.
  • Pro-actively supporting a culture of continuous improvement and initiatives within HR, including supporting, managing, or leading projects.
  • Support our partners with HR Technical consultancy work, this will include working with stakeholders, audits of employee relations cases, suggestions for interventions and report writing.

Essential Criteria

  • HR Advisory or relevant knowledge – proven experience of managing HR cases and delivering sound HR Casework advice. For example, evidence of showing sound judgement when analysing and advising on HR cases that demonstrate an up to date knowledge and understanding of Employment Law. Other relevant experience will be considered.
  • Resilience - adaptability, mental agility, emotional intelligence.
  • Interpretation and assimilation of information - gathering facts, sifting information and relaying information in an understandable format.
  • Strong face to face and telephone communication skills – active listening and influencing skills, understanding of the risk appetite of the customer and appropriately seeking legal advice, including case escalation as required.
  • Ability to deal with internal and external stakeholders (including sensitive and complex issues) – e.g. clients, legal team, HR Business Partners, Civil Service Employee Policy, collaborative partners
  • Personal Development - increasing own capability and can demonstrate CPD, HR and legal knowledge kept up to date.
  • Working to deadlines – crucial in ET context.
  • A good level of computer literacy in Microsoft applications.

Desirable Criteria

  • Employment law knowledge.
  • CIPD qualification - post holders should hold a CIPD qualification or show a willingness to work towards achieving it in a timeframe agreed by their line manager.


We'll assess you against these behaviours during the selection process:

  • Changing and improving
  • Making effective decisions
  • Managing a quality service
  • Delivering at pace
  • Communicating and influencing
  • Working together

For further information on behaviours including the full indicators please visit the Civil service Behaviour candidate information here


  • Learning and development tailored to your role
  • An environment with flexible working options and autonomy of the structure of your working day, including hybrid working (Office will be based in a geographical area so some travel should be expected.) You will be asked to indicate a preference of location at point of application. Unfortunately, only locations listed are available.  
  • A culture encouraging inclusion and diversity
  • Civil Service pension
  • Generous annual leave (25 days rising to 30 days after 5 years’ service). Plus 8 public holidays and 1 privilege holiday per year.


  • Successful candidates must undertake CTC security clearance to be appointed to the post.

Selection process details

This vacancy is using Success Profiles, and will assess your behaviours, technical skills and experience.

As part of the application process, you will be asked to complete a CV and statement of suitability. If there are many applications, we will sift on CV first. Further details around what this will entail are listed on the application form.

Please note that your statement of suitability should be no more than 1000 words. It should highlight how you meet the essential and desirable criteria for this post.You should refer to the essential skills set out above.

At the interview you will be required to complete a typed written assessment providing advice and guidance to a manager in the business on a scenario presented. This will be emailed to you at the interview.  The written assessment will take approximately 25 minutes.  Should you require any reasonable adjustments to support you, please include this information when booking your interview. 

Feedback will only be provided if you attend an interview and request it.

Please note we do not consider standalone CV applications – you must apply for this role through Civil Service Jobs.

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre-employment checks.

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices.


The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.


The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.


The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.


The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.


  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
  • For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

The Civil Service embraces diversity and promotes equal opportunities. As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the SSCL Recruitment Enquiries Team.

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.

Interviews expected to take place lat Oct early Nov

14/10/2022, 23:55 hours.

If you require any assistance please call 0845 241 5359 (Monday to Friday 8am - 6pm) or e mail Moj-recruitment-vetting-enquiries@gov.sscl.com Please quote the job reference - 64629.
Counter-Terrorism Check (CTC)

To apply for roles in MOJ you will need to confirm your employment history for at least 3 years prior to the date of application so that pre-employment checks (BPSS) can be undertaken. If you have spent significant time abroad (a total of 6 months in the past 3 years) you would be required to give a reasonable account of the reasons why. 

For some roles you will be required to successfully complete National Security Vetting at Counter Terrorism (CTC), Security Clearance (SC) or Developed Vetting (DV) level as a condition of appointment. To meet CTC/SC/DV requirements you will normally need to have been resident in the UK for at least 3/5/10 years prior to the date of application (The level of checks that are required are stated in the advert).

If you do not meet the above requirements, you may still be considered if, for example:

  • You've been serving overseas with HM Forces or in some other official capacity as a representative of HM Government
  • You were studying abroad
  • You were living overseas with parents

In such cases you will need to be able to provide referee cover for the period(s) of residence overseas. The duration of overseas residence and the country of abode will also be taken into account.

Success Profiles will enable a fairer and more inclusive method of recruitment by enabling us to assess the range of experiences, abilities, strengths, behaviours and technical/professional skills required for different roles. This flexible approach to recruitment focuses more on finding the right candidate for the specific role. To find out more about Success Profiles to support your application please click here for further guidance.

if you feel that your application has not been treated in line with the Civil Service Recruitment Principles, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance

We have provided detail of the assessment stages and areas being assessed to help you prepare for completing your application form, and to advise of what will be assessed following this, if you successfully pass the application stage.

Application form stage assessments

Statement of Suitability - 1000 word limit

Interview stage assessments

There is 1 interview stage for this vacancy.
Making Effective Decisions
Delivering at Pace
Communicating and Influencing
Managing a Quality Service
Changing and Improving
Technical Skills
A working knowledge of employment law will be tested at interview
An understanding of employment law will be tested at interview
Additional Assessment(s)
Written Exercise

A Great Place to Work for Veterans

The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit : https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ are committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ are able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidate's will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

This Vacancy is closed to applications.