66868 - Team Leader - Folkestone
We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit:
EO staff will need to display a commitment to four key principles: Continuous change, LEAN principles, managing uncertainty and improving performance. All those appointed to new roles in HMCTS must be wholeheartedly committed to these principles and evidence this in their application.
About Criminal Fines Collection and Enforcement
The Criminal Fines Collection and Enforcement Service plays a central role in delivering justice by working alongside the criminal courts in England and Wales to ensure convicted parties comply with fines and other financial penalties imposed by the courts. Enforcement is a large and complex business unit, employing over 1200 staff across multiple locations across England and Wales through which flows some £500m per annum. You will help deliver HMCTS’ responsibilities for the enforcement of Fines, Confiscation Orders, Community Penalty Breach Warrants, and other Enforcement work.
As a new organisation HMCTS is embarking on a period of significant change. Strong leadership is a critical element in this being successful. Jobholders who have responsibility for managing staff will be required to provide clear direction and focus, visibly championing the changes which deliver greater efficiencies. The HMCTS Delivery Directors expects managers in the organisation to operate in a culture of openness and honesty, demonstrating a commitment to change through involvement and empowerment, and by delivering results.
The key purpose of the role is to
• Manage and plan the workload of a team which provides administrative support and excellent customer service to all stakeholders, judiciary, and management.
• Lead and manage a team of staff, ensuring that its members are organised, and fully skilled to meet their work objectives, using Lean TIBs, SOPs and other continuous improvement tools.
• To assist in the delivery of performance against targets.
• Lead the implementation of efficient and consistent administrative practices, procedures, and standards, identifying and implementing solutions to identified problems.
• Manage resources (including staff and facilities) to ensure excellent customer service to all stakeholders, judiciary, and management.
• Monitor key performance areas, analysing performance trends and making recommendations for improvement to the Delivery Manager.
• Conduct ongoing reviews of procedures and work practices and manage the implementation of new initiatives and legislation.
• To provide written and verbal advice to queries from staff and HMCTS users.
• Contribute to the delivery of operational, performance and service standard targets.
• Provide statistical data for the management team and judiciary.
• Deal with any accommodation issues that arise and liaising with estates/ facilities and/or contractors as required.
• Contribute to the business plan, with particular focus on the team's area of work.
• Monitor and proactively report on HMCTS assurance programme and contribute to ongoing development.
• Ensure the risk management system and standards are applied by all staff in line with HMCTS/MOJ policy.
• Ensure Governance and Assurance around the safe and secure receipt, accounting and transfer of both money and personal data.
• Alert others, as appropriate, to risks which are not capable of local resolution.
• Deputise for the Delivery Manager as necessary.
• Deal with customers and complaints and address root causes of complaints.• Apply LEAN principles, tools, and techniques to working practices to improve efficiency of operations.
• Lead a team of staff ensuring that its members are organised, and fully skilled to meet their work objectives. Effectively managing both team and individual performance, addressing any issues as they arise, in line with HR policy.
• Assign responsibilities for action and monitoring progress against plans.
• Ensure that performance management and reward & recognition systems are utilised effectively throughout area of responsibility, ensuring consistent standards through benchmarking, and encouraging and rewarding good ideas and creativity.
• Plan, co-ordinate and organise training and development for staff. Ensuring that learning & development needs of all staff, including inductees, are identified, and met.
• Identify staff potential and develop in line with business and individual needs.
• Identify recruitment needs and retention issues, assessing resource requirements against demands.
• Be responsible for health and safety issues for the team and their immediate working environment.
• Take a lead in employee engagement activities to maintain good working relationships with staff and to improve service delivery and staff morale / motivation.
• Ensure staff are aware of HMCTS strategic objectices/and or updated in relation to corporate messages.
• Role model HMCTS values, and apply policies and procedures (including diversity, attendance, and discipline).
• All Band D staff are expected to perform other management roles in addition to their own role.
Processing and managing casework
• Work with staff to ensuring that casework is appropriately managed, providing advice where process deviations have occurred.
Calculations and analysis
• Identify and implement solutions to local problems, referring more complex problems to an Enforcement Delivery Manager.
Communicating with the public, juries, the judiciary, other court and tribunal users and representatives of other agencies and organisations
• Maintain effective working relationships with the judiciary, supporting agencies, voluntary and user groups. Working with agencies to improve the level of service offered to users.
• Provide feedback to staff, judiciary, and other stakeholders on performance against targets.
• Think beyond own area of responsibility, considering wider policy and organisational implications of issues.
• Attend and contribute at meetings of relevant User Groups.
• Represent the function you have been assigned to at an operational level
• Have a working knowledge of functions undertaken within Enforcement, to support the development and review of policies and procedures.
• Provide specific functions as directed by line management in line with the SOP for providing that service.
• Reporting to a Delivery Manager.
Success Profiles Assessment approach
The application will assess you on behaviours. Behaviours are the actions and activities that people do which result in effective performance in a job.
The Civil Service has defined a set of behaviours that, when demonstrated, are associated with job success. Civil Service Behaviours are specific to the grade level of the job role.
The examples of the behaviours are designed to give an overview of what is expected of individuals at each level. There is no expectation that all individuals will need to demonstrate every part of each example to be successful.
To apply please complete the online application form. We will assess you against these behaviours during the selection process:
Delivering at Pace
• Regularly review the success of activities in the team to identify barriers to progress or challenging objectives.
• Identify who and what is required to ensure success, set clear goals and areas of responsibility and continually assess workloads considering individual needs.
• Follow relevant policies, procedures and legislation to complete your work.
• Ensure colleagues have the correct tools and resources available to them to do their jobs.
• Have a positive and focused attitude to achieving outcomes, despite any setbacks. Regularly check performance against objectives, making suggestions for improvement or taking corrective action where necessary.
• Ensure that colleagues are supported where tasks are challenging. .
Managing a Quality Service
• Work with customers to understand their needs and expectations.
• Create clear plans and set priorities which meet the needs of both the customer and the business. Clearly explain to customers what can be done.
• Keep colleagues and stakeholders fully informed of plans, possibilities and progress.
• Identify common problems that affect service, report them and find possible solutions.
• Deliver good customer service which balances quality and cost effectiveness.
• Show pride and passion for your work and positive, inclusive engagement with your team.
• Understand your areas of responsibility and display awareness of the wider impact of your actions.
• Proactively role model and promote an inclusive workplace, promptly dealing with inappropriate language and behaviours when they arise, including any instances of discrimination or misconduct.
• Give praise and credit to colleagues and stakeholders where appropriate.
Changing and Improving
• Regularly review own and team’s work and take the initiative to suggest ideas to make improvements.
• Give feedback on changes in a constructive manner.
• Take a positive, open approach to the possibility of change and encourage others to do the same.
• Help others to understand changes and the reasons they are being put in place.
• Identify and act on the effects changes are having on your role and that of the team.
• Look for ways to use technology to achieve efficient and effective results.
• Consider accessibility needs of the diverse range of end users.
The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.
Operational Delivery in HMCTS
This role is part of the Operational Delivery Profession. Operational delivery professionals are the outward face of government, providing essential services to the public in a variety of roles. They work in many different departments and agencies across the breadth of the UK, delivering service to customers in
• Face-to-face roles in HMCTS for example a court usher
• Contact Centre roles in HMCTS for example call centre advisers
• Processing roles in HMCTS for example Staff at the County Courts Money-Claims Centre and Courts and Tribunal Administration
Being part of the operational delivery profession means belonging to a cross-government community of people. This will offer you access to information on professional standards, skills development and qualifications to help you continue to improve your development and performance and expand your career options.
Working Arrangements & Further Information
The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.
For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre-employment checks.
Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.
Flexible working hours
The Ministry of Justice offers a flexible working system in many offices.
The MoJ offers a range of benefits:
Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.
There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.
The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.
The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.
The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.
- A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
- Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
- For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
- Paid paternity, adoption and maternity leave.
- Free annual sight tests for employees who use computer screens.
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order
- To Shared Service Connected Ltd (0845 241 5358 (Monday to Friday 8am - 6pm) or e mail Mojfirstname.lastname@example.org);
- To Ministry of Justice Resourcing team (email@example.com);
- To the Civil Service Commission (details available here)
The Civil Service embraces diversity and promotes equal opportunities. As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.
You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the SSCL Recruitment Enquiries Team.
We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.
01/12/2022, 23:55 hours.
To apply for roles in MOJ you will need to confirm your employment history for at least 3 years prior to the date of application so that pre-employment checks (BPSS) can be undertaken. If you have spent significant time abroad (a total of 6 months in the past 3 years) you would be required to give a reasonable account of the reasons why.
For some roles you will be required to successfully complete National Security Vetting at Counter Terrorism (CTC), Security Clearance (SC) or Developed Vetting (DV) level as a condition of appointment. To meet CTC/SC/DV requirements you will normally need to have been resident in the UK for at least 3/5/10 years prior to the date of application (The level of checks that are required are stated in the advert).
If you do not meet the above requirements, you may still be considered if, for example:
- You've been serving overseas with HM Forces or in some other official capacity as a representative of HM Government
- You were studying abroad
- You were living overseas with parents
In such cases you will need to be able to provide referee cover for the period(s) of residence overseas. The duration of overseas residence and the country of abode will also be taken into account.
Success Profiles will enable a fairer and more inclusive method of recruitment by enabling us to assess the range of experiences, abilities, strengths, behaviours and technical/professional skills required for different roles. This flexible approach to recruitment focuses more on finding the right candidate for the specific role. To find out more about Success Profiles to support your application please click here for further guidance.
We have provided detail of the assessment stages and areas being assessed to help you prepare for completing your application form, and to advise of what will be assessed following this, if you successfully pass the application stage.
Application form stage assessments
Interview stage assessments
A Great Place to Work for Veterans
The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit : https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans
Redeployment Interview Scheme
Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ are committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.
MoJ are able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidate's will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.
This Vacancy is closed to applications.