79792 - Digital Delivery Manager, Judicial Digital Services, Judicial Office

The national salary range is £39,868 - £43,535. London salary range is £45,824 - £50,039. Your salary will be dependent on your base location
12 Months
East Midlands, London, North East, North West
Leeds , London, Loughborough , Manchester
Full Time
Operational Delivery, Other, Digital, Project Delivery

Directorate:              Judicial Digital Services

Job Title:                  Digital Delivery Manager

Pay Band:               SEO

Location:                  London/Leeds/Loughborough 


The Judicial Office’s (JO) purpose is strengthening the rule of law and improving the administration of justice by supporting the leadership and governance of the judiciary, providing support and administration to the judiciary. Around 260 civil servants work in the JO in a range of functions including HR, training, private offices and press/communications.

The Judicial Digital Services (JDS) function is a small, friendly, and welcoming team within the Judicial Office which will have 111 team members. The JDS team lead the development and delivery of products for the judiciary and other audiences such as members of the public and legal professionals. The team also collaborate with HMCTS/MOJ on various products where integration and development is required to meet user goals.

These post-holder will lead on the delivery of a range of the Judicial Office’s digital products and assist the Head of Digital Services with the delivery of key Judicial Office digital and integration projects. Each digital project is at a different stage of delivery and development, providing the post-holder the opportunity to obtain a broad range of digital experience. The delivery managers will have responsibility for supporting the Head of Judicial Digital Services and Product Managers in running the overall lifecycle of digital products, looking at how changes are made and sequenced to best support the overall business need, delivering best value for money within contract and managing our external relationships (e.g. the programme of work with commercial colleagues).

This is a fast-paced, complex delivery environment with a wide-range of stakeholders including Business partners, Service owners, delivery partners and industry suppliers. This is an opportunity to shape the agile culture, lead the agile transformation of the Judiciary,

The key purpose of the role:

As a Delivery Manager you will be accountable for the effective delivery of complex, data driven products and services. You will have experience across a range of products and services, throughout the entire product life cycle, and have some responsibility and accountability as a point of escalation. You will also be accountable for the velocity of the product team within your portfolio.

Skills & Experience:

In this role, you will:

  • build and maintain the team, ensuring they are motivated, collaborating and working well
  • identify obstacles and help the team to overcome them
  • focus the team on what is most important to the delivery of products and services within your product portfolio and pipeline; ensuring the roadmap and plans are updated frequently and communicated as required.
  • encourage and facilitate continuous improvement of the delivery team
  • coach and mentor both team members and others such as stakeholders, senior civil servants and key users to apply the most appropriate agile and lean tools and techniques
  • working with suppliers to ensure development is prioritised and meets criteria defined by the product manager
  • working on the procurement of digital services and tools in advance, working with the Digital Services Team, the business owners, product owners and Commercial Teams at the earliest stages to ensure business continuity and the right people are available. This will include putting together business cases, bids, negotiating and agreeing contracts.
  • working with managing 3rd party supplier contracts for managed services and software subscriptions.
  • working with colleagues to maximise operational and financial performance whilst reducing financial risks and costs.
  • supporting our understanding of other organisations’ (MoJ, HMCTS) business objectives and asks and how these may affect our future plans. This includes, making recommendations on these. 

Essential Criteria:

  • Can recognize when something does not work and encourage a mindset of experimentation
  • Adapt and reflect, be resilient and have the ability to see outside of the process
  • Use a blended agile approach depending on the context
  • Measure and evaluate outcomes
  • Know how to help teams to manage and visualize outcomes
  • Have had experience in applying Agile principles in practice, can identify and compare the best framework or delivery methods to use
  • Can facilitate difficult discussions within the team or with diverse senior stakeholders
  • Manage delivery products and services at different phases and understands how the needs of the team and the product vary across the stages of the product life cycle

Application process:

In the first instance you will need to submit a Statement of Suitability (not exceeding 750 words), covering the behaviours listed below, and CV, through Civil Service Jobs.

The team will then sift applications to find the most suitable candidates. Due to the volume of applications we receive, we are unable to provide feedback from the sift stage.

The sift will be based on the experience listed in your CV and and tailored evidence-based statement of suitability reflecting the behaviours and essential experience requirements in the JD.

Your statement of suitability should be no longer than 750 words. It should avoid generalised assertions, instead including specific examples of achievements, explaining the degree of challenge, what you did and the outcomes. 

Candidates will then be invited to an interview via MS Teams where you will be assessed using a combination of Behaviours, Strengths and Digital, Data and Technology Capability key responsibilities for Delivery (table below, Key Delivery Responsibilities).  Candidates will also be asked to deliver a short presentation based on a delivery scenario that will be provided at the start of the interview.

 The following areas of Success Profile Framework will be used to assess and score your application during the sift, and interview.

  • Technical - As demonstrated in your application form
  • Behaviours - We will be using the 3 behaviours in the Key Civil Servant Behaviours below: 

Managing a Quality Service
Changing & Improving
Working Together

  • Strengths – We will be assessing 6 strengths at interview.

Key Delivery Responsibilities:

Agile and Lean Practices

  • Identify and compare the best processes or delivery methods to use
  • Can recognize when something does not work and encourage a mindset of experimentation
  • Adapt and reflect, be resilient and have the ability to see outside of the process
  • Use a blended approach depending on the context
  • Measure and evaluate outcomes
  • Know how to help teams to manage and visualize outcomes
  • Have had experience in applying Agile principles in practice

Commercial Management

  • Acts as the point of contact for contracted suppliers
  • Understands appropriate internal contacts and processes within a government department
  • Knows how and when third parties should be brought into digital, data and technology projects

Communication Skills

  • Can listen to the needs of technical and business stakeholders and interpret them
  • Manages stakeholders’ expectations and be flexible
  • Are capable of proactive and reactive communication
  • Can facilitate difficult discussions within the team or with diverse senior stakeholders

Financial Management

  • Knows how to balance cost versus value
  • Can consider the impact of user needs
  • Report on financial delivery
  • Can monitor cost and budget; you know how and when to escalate issues
  • Understands the financial impact of the work you do and how cost and budgets are created

Life-cycle perspective

  • Recognize when to move from one stage of a product life cycle to another
  • Can ensure the team is working towards the appropriate service standards for the relevant phase
  • Manage delivery products and services at different phases
  • Understands how the needs of the team and the product vary across the stages of the product life cycle

Maintaining delivery momentum

  • Facilitate the delivery flow of a team, managing the pace and tempo
  • Can actively address internal and external risks, issues and dependencies including where ownership exists outside the team
    Actively address internal risks and issues and know when to escalate them

Making the process work

  • Identify and challenge organizational processes of increasing complexity and those processes that are unnecessarily complicated
    Add value and can coach the organization to inspect and adapt processes
  • Knows how to guide teams through the implementation of a new service


  • Understand the environment and can prioritise the most important or highest value tasks
  • Uses data to inform planning
  • Manages complex internal and external dependencies
    Can provide delivery confidence
  • Removes blockers or impediments that affect plans and can develop a plan for difficult situations
    Ensure that teams plan appropriately for their own capacity

Team dynamics and collaboration

  • Knows how to bring people together to form a motivated team
  • Can help to create the right environment for a team to work in and can empower them to deliver
  • Recognizes and deal with issues
  • Can facilitate the best team make-up depending on the situation

Key Civil Service Behaviours:

Managing a Quality Service

  • Develop, implement, maintain and review systems and services to ensure delivery of professional excellence
  • Work with stakeholders to set priorities, objectives and timescales
  • Successfully deliver high quality outcomes that meet the customers’ needs and gives value for money
  • Identify risks and resolve issues efficiently. Involve a diverse range of colleagues, stakeholders and delivery partners in developing suggestions for improvements
  • Establish ways to find and respond to feedback from customers about the services provided

Changing and Improving

  • Work with others to identify areas for improvement and simplify processes to use fewer resources.
  • Use technology where possible to increase efficiency.
  • Encourage ideas for change from a wide range of sources.
  • Clearly explain the reasons for change to colleagues and how to implement them, supporting individuals with different needs to adapt to change.
  • Encourage an environment where colleagues know that they can challenge decisions and issues safely.
  • Take managed risks by fully considering the varied impacts changes could have on the diverse range of end users

Delivery at Pace

  • Successfully manage, support and stretch self and team to deliver agreed goals and objectives
  • Show a positive approach in keeping their own and the team’s efforts focused on the goals that really matter
  • Take responsibility for delivering expected outcomes on time and to standard, yet allowing the teams space and authority to deliver objectives
  • Plan ahead but reassess workloads and priorities if situations change or people are facing conflicting demands
  • Regularly monitor own and team’s work against milestones or targets and act promptly to keep work on track and maintain performance
  • Coach and support others to set and achieve challenging goals for themselves

Digital, Data and Technology Profession

The Judicial Digital Services Team are working toward membership of the DDAT profession. This post relates to:

Delivery manager - GOV.UK (www.gov.uk)

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre-employment checks.

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer.

All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices.


The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.


The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.


The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.


The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.


  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
  • For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

The Civil Service embraces diversity and promotes equal opportunities. As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the SSCL Recruitment Enquiries Team.

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.

Interviews expected from w/c 27th November.

20/11/2023, 23:55 hours.

If you require any assistance please call 0345 241 5359 (Monday to Friday 8am - 6pm) or email Moj-recruitment-vetting-enquiries@gov.sscl.com

Please quote the job reference - 79792.

Counter-Terrorism Check (CTC)

To apply for roles in MOJ you will need to confirm your employment history for at least 3 years prior to the date of application so that pre-employment checks (BPSS) can be undertaken. If you have spent significant time abroad (a total of 6 months in the past 3 years) you would be required to give a reasonable account of the reasons why. 

For some roles you will be required to successfully complete National Security Vetting at Counter Terrorism (CTC), Security Clearance (SC) or Developed Vetting (DV) level as a condition of appointment. To meet CTC/SC/DV requirements you will normally need to have been resident in the UK for at least 3/5/10 years prior to the date of application (The level of checks that are required are stated in the advert).

If you do not meet the above requirements, you may still be considered if, for example:

  • You've been serving overseas with HM Forces or in some other official capacity as a representative of HM Government
  • You were studying abroad
  • You were living overseas with parents

In such cases you will need to be able to provide referee cover for the period(s) of residence overseas. The duration of overseas residence and the country of abode will also be taken into account.

Success Profiles will enable a fairer and more inclusive method of recruitment by enabling us to assess the range of experiences, abilities, strengths, behaviours and technical/professional skills required for different roles. This flexible approach to recruitment focuses more on finding the right candidate for the specific role. To find out more about Success Profiles to support your application please click here for further guidance.

if you feel that your application has not been treated in line with the Civil Service Recruitment Principles, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance

We have provided detail of the assessment stages and areas being assessed to help you prepare for completing your application form, and to advise of what will be assessed following this, if you successfully pass the application stage.

Application form stage assessments

Statement of Suitability - 750 word limit

Interview stage assessments

There is 1 interview stage for this vacancy.
Managing a Quality Service
Changing and Improving
Delivering at Pace
Technical Skills
Data and Technology Capability key responsibilities
- Agile and Lean Practises
- Commercial Management
- Communication Skills
- Financial Management
- Life Cycle Perspective
- Maintaining delivery momentum
- Making the process work
- Planning
- Team dynamics and Collaboration
Strengths may also be assessed at interview but these are not shared in advance.
Additional Assessment(s)

A Great Place to Work for Veterans

The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit : https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ are committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ are able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidate's will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

This job is broadly open to the following groups:

· UK nationals

· nationals of the Republic of Ireland

· nationals of Commonwealth countries who have the right to work in the UK

· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families

· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)

· individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020

· Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules

This Vacancy is closed to applications.