81157 - Data Analyst

The national salary range is £39,868 - £43,535, London salary range is £45,824 - £50,039.00. Your salary will be dependent on your base location
1
12 Months
National
National
NATIONAL
Please note: Some of our MoJ Office locations, such as our Liverpool Justice Collaboration Centre, require higher levels of National Security Vetting. The MoJ is working to open more Justice Collaboration Centres and Justice Satellite Offices over time. Click here to learn more about where our currently open Justice Collaboration Centres and Justice Satellite Offices are, to identify where you may be based and understand National Security Vetting requirements of each location.
SEO
SEO
Permanent
Full Time
Customer Insight, Operational Research, Statistics, Analytical

Her Majesty’s Courts and Tribunals Service

Directorate: Strategy, Analysis & Planning

Job Title: Data Analyst

Pay Band: Band B, SEO equivalent

Location: National, but with likely travel – particularly to London

Duration: Permanent

Salary:£39,868- £50,039

The national salary range is £39,868- £43,535, London salary range is £45,824- £50,039. Your salary will be dependent on your base location.

New recruits to the Civil Service joining MoJ are expected to join at the band minimum. For an exceptional applicant and under exceptional circumstances, managers have discretion to set starting salaries above the pay range minimum.

Existing civil servants applying on promotion will usually be appointed on the salary minimum of the new pay band or with an increase of 10 percent on their existing base salary (restricted to the new pay band maximum), whichever is the higher.

HM Courts and Tribunals Service (HMCTS)

It is an extremely exciting time here at HM Courts and Tribunals Service. We have been undertaking a change programme aimed at delivering pioneering judicial services that better serve the public.

As part of the Strategy, Analysis and Planning Directorate, you will be at the forefront of facilitating and implementing change in our world-leading justice system. You’ll be part of the team assessing services as they are reformed, supporting service owners to use data and analysis to improve our services.

Do you have data analysis experience? Can you deliver in an environment that is changing constantly? Are you interesting in working across a wide portfolio of projects? If so, please read on and apply. We’re particularly keen to hear from people in under-represented groups.

The change programme is one of the largest across government and you will gain a deep understanding of how a large complex portfolio operates as well as develop a broad range of effective business and research skills. Your development will be supported throughout with coaching and mentoring from senior professionals across the directorate.

Data Analyst – User Experience and Insight  

The User Experience and Insight team ensures that our understanding of user characteristics, behaviours and needs, is researched, analysed and shared in inspiring ways to inform decision making throughout HMCTS.  You will support the development and deployment of a multi-disciplinary research and insight approach to create a comprehensive and effective view of our users.

The team lead the development of research and insight on users from all available sources (qualitative and quantitative) to inform what we know, supporting and analysing the development of new digital and operational solutions.

This work will be a challenging role and offers a wide range of opportunities to develop your experience whilst making a real difference to services for millions of citizens. You will join a team dedicated to developing your skills and career within a multi-disciplinary environment. The team currently contains expertise and leadership experience across social and market research, behavioural science, digital development, experimental/trials evaluation, operational research and data science.

Key Responsibilities

You will work on a variety of projects that require analytical thinking and hands-on coding/programming skills to generate insights on users of our services. Examples of current projects in the team include:

  • Analysis of access to justice: to ensure that citizens have access to the justice they are seeking in our courts and tribunals. This work involves the analysis and modelling of service data alongside protected characteristics and geodemographic data to measure access and identify how access to justice could be improved.
  • Contributing insight to drive service improvements: service teams in each jurisdiction of HMCTS regularly review data from a range of sources to better understand how they can improve, and better serve citizens. There will be opportunities to contribute insight to these discussions, and thus play a significant role in improving the quality of our services.

The role presents a rare opportunity to analyse the characteristics and behaviour of a wide variety of people, at scale, to inform the development of new services and continually improve the customer experience in the operational business. The parties involved in cases, or potential cases, range from the individual money claimant seeking to recover funds from a company, to vulnerable social security appellants, or the victims of crime.

You will support the development of analysis across the organisation, building relationships and collaborating with other analytical teams across the department to fill data and knowledge gaps and build on best practice.

Required Skills 

We encourage applications from members of the Government Operational Research Service (GORS) or Government Statistical Service (GSS) but membership is not necessary to be eligible to apply. Applications are invited from existing SEOs or from HEOs on promotion.

External candidates can access information on the analytical professions via https://www.gov.uk/government/collections/the-analysis-function-in-government

Successful applicants currently without membership of an analytical profession will be supported if they wish to pursue analytical profession membership.

Applicants must have a minimum 2:1 in a numerate/analytical degree. Existing members of GORS or GSS will be assessed against their respective professional competencies at interview.

We will assess you against the following skills and behaviours during the application sift and interview, using the Civil Service ‘Success Profiles’ framework, for Level 3 (SEO equivalent):

1) Technical skills

  • Apply analytical thinking to identify opportunities for analysis and to break down complex problems into a clear structure that can be tackled through analysis of available data and modelling. If you are already a member of GORS or GSS, then please indicate this here.
  • Use programming skills in R or equivalent languages to ensure analysis is robust, documented and reproducible. Evidence of using SAS, Python etc is acceptable.

Behaviours, with examples:

2) Communicating and influencing

Communicate in a straightforward, honest and engaging manner, choosing appropriate styles to maximise understanding and impact. Ensure communication has a clear purpose and accounts for audience needs. Show positivity and enthusiasm towards work, encouraging others to do the same.

3) Working together

Encourage joined up teamwork within own team and across other groups. Establish professional relationships with a range of stakeholders. Collaborate with these to share information, resources and support.

4) Managing a quality service

Work with stakeholders to set priorities, objectives and timescales. Successfully deliver high quality outcomes that meet the customers’ needs. Identify risks and resolve issues efficiently.

Further guidance on success profiles can be found at

https://www.gov.uk/government/publications/success-profiles

Application Process

To apply for this position please complete the online application form, ensuring you submit the following two application documents:

  • An up-to-date copy of your CV which details your relevant experience and achievements.
  • A 250-word statement of evidence for each of the four technical and behavioural requirements

Should your application be successful, you will be invited for a virtual interview via MS Teams which will be a question and answer session covering the four requirements outlined above.

If we receive a large volume of applications an initial sift may be completed using the lead requirement: technical skills.

If several candidates are successful at the interview stage, we may create a reserve list for potential future vacancies in MoJ/HMCTS.

Qualifications
Applicants must have a minimum 2:1 in a numerate/analytical degree. Existing members of GORS or GSS will be assessed against their respective professional competencies at interview.

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre-employment checks.

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer.

All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices.

Benefits

The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.

Pension

The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.

Training

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

Networks

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Support

  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
  • For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

The Civil Service embraces diversity and promotes equal opportunities. As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the SSCL Recruitment Enquiries Team.

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.

Expected W/C 4th December

20/11/2023, 23:55 hours.

If you require any assistance please call 0345 241 5359 (Monday to Friday 8am - 6pm) or e mail Moj-recruitment-vetting-enquiries@gov.sscl.com Please quote the job reference - 81157.

To apply for roles in MOJ you will need to confirm your employment history for at least 3 years prior to the date of application so that pre-employment checks (BPSS) can be undertaken. If you have spent significant time abroad (a total of 6 months in the past 3 years) you would be required to give a reasonable account of the reasons why. 

For some roles you will be required to successfully complete National Security Vetting at Counter Terrorism (CTC), Security Clearance (SC) or Developed Vetting (DV) level as a condition of appointment. To meet CTC/SC/DV requirements you will normally need to have been resident in the UK for at least 3/5/10 years prior to the date of application (The level of checks that are required are stated in the advert).

If you do not meet the above requirements, you may still be considered if, for example:

  • You've been serving overseas with HM Forces or in some other official capacity as a representative of HM Government
  • You were studying abroad
  • You were living overseas with parents

In such cases you will need to be able to provide referee cover for the period(s) of residence overseas. The duration of overseas residence and the country of abode will also be taken into account.

Success Profiles will enable a fairer and more inclusive method of recruitment by enabling us to assess the range of experiences, abilities, strengths, behaviours and technical/professional skills required for different roles. This flexible approach to recruitment focuses more on finding the right candidate for the specific role. To find out more about Success Profiles to support your application please click here for further guidance.

if you feel that your application has not been treated in line with the Civil Service Recruitment Principles, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance

We have provided detail of the assessment stages and areas being assessed to help you prepare for completing your application form, and to advise of what will be assessed following this, if you successfully pass the application stage.


Application form stage assessments

Experience
CV
Statement of Suitability - 250 word limit

Interview stage assessments

There is 1 interview stage for this vacancy.
Behaviours
Communicating and Influencing
Working Together
Managing a Quality Service
Technical Skills
Apply analytical thinking to identify opportunities for analysis and to break down complex problems into a clear structure that can be tackled through analysis of available data and modelling. If you are already a member of GORS or GSS, then please indicate this here.
Use programming skills in R or equivalent languages to ensure analysis is robust, documented and reproducible. Evidence of using SAS, Python etc is acceptable.

A Great Place to Work for Veterans

The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit : https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ are committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ are able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidate's will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

This job is broadly open to the following groups:

· UK nationals

· nationals of the Republic of Ireland

· nationals of Commonwealth countries who have the right to work in the UK

· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families

· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)

· individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020

· Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules

This Vacancy is closed to applications.