81354 - Technical Training Manager

£54,358 - £61,585
12 Months
West Midlands
Birmingham , Nottingham
OPG Victoria Square House, B2 4AJ, JCC Embankment House Nottingham, NG2 1AT
Grade 7
Grade 7
Fixed Term
up to 12 Months
Full Time, Part Time, Part Time/Job Share, Flexible Working
Education and Training

Technical Training Manager (Modernising Lasting Powers of Attorney Project) 


The Office of the Public Guardian (OPG) protects people in England and Wales who may not have the mental capacity to make certain decisions for themselves, such as about their health and finance. We are an Executive Agency of the Ministry of Justice (MoJ), set up in 2007 following the introduction of the Mental Capacity Act of 2005.

OPG is responsible for registering lasting powers of attorney (LPA) and enduring powers of attorney (EPA) and supervising deputies who are appointed by the Court of Protection.

OPG is currently going through an extensive period of organisational change. This will be delivered by our Modernising Lasting Powers of Attorney (MLPA) Project. The ambitious plan is about changing the way we provide services. It will help us meet the growing needs of our users, partners and our stakeholders. It will make sure our users experience a better level of support. Overall, it will help us to respond to the changing needs of society. This is so we can better support adults at risk and create high-quality services that are accessible and affordable.

As Technical Training Manager for the MLPA project, you will be focussing on facilitating the learning required for successful implementation of the MLPA project in OPG’s Operational teams. You will be responsible for translating operational service design into learning and capability solutions, putting in place the right support to deliver effective outcomes. You will be accountable for understanding learning needs, designing & developing supporting materials, and planning & delivering the desired learning outcomes, providing learners with the opportunity to practice the required skills and behaviours.

You will foster a culture of continuous improvement to improve on the quality of learning products used by the team and demonstrate excellent leadership skills and living our values of humanity, openness, togetherness, and purpose.

Job Description

The main purpose of this role is to:

  • Understand new service designs, conduct learning needs analysis and lead the development and delivery of learning products to support successful project implementation.
  • Work collaboratively with colleagues at all levels across the project and organisation in the design and delivery of evidence-based, learner-centred learning resources.
  • Design and develop suitable cost-effective learning content to deliver meaningful learning experiences.
  • Scope, write and develop bite-sized digital job aids that are accessible at point of need and can be applied immediately (e.g. checklists and FAQs; templates and guides; videos, infographics and animations; case studies).
  • Organise and facilitate a working group of practitioners and Subject Matter Experts (SMEs) to define, design, develop and test new learning products.
  • Identify and engage with relevant SMEs to deliver the desired learning outcomes, setting clear expectations on input requirements and time commitment.
  • Manage timely delivery of learning products; ownership of planning for learning roll out and delivery of learning design (e.g. in person and / or virtual training sessions).
  • Be a strong advocate for learning, taking responsibility for own continuous professional development.
  • Attend project meetings/boards.
  • Proactively look for ways to improve learning products and work with the team to suggest and introduce improvements.
  • Excellent leadership skills, able to take a leading role in initiating action, making decisions, managing performance, promoting inclusive team working and being part of collective project success.

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary.


  • Communicating and Influencing
  • Developing Self and others
  • Working Together

Skills & experience

Essential Skills

  • Excellent presentation skills,
  • Excellent verbal and written communication skills,
  • Able to network and collaborate with internal stakeholders across OPG,
  • Ability to work flexibly to meet tight deadlines and the changing needs of the project,
  • A passion and commitment to developing self and others,
  • Strong IT skills including the use of standard Microsoft Office packages.

Essential experience

  • Experience of designing and developing learning content.
  • Experience of analysing learning needs and developing plans to address them.
  • Researching and writing training briefs and developing relevant, high quality delegate materials.
  • Experience of designing and developing engaging digital content and user guides.

Desirable experience

  • Experience of working in an Operational environment.
  • Experience of working in a project environment.
  • Experience of delivering training sessions.

Application process

This recruitment will follow the Success Profiles process. You are invited to complete a Personal Statement (of up to 750 words) and a CV section.

Your Personal Statement and CV will be considered by the selection panel against the Essential and Desirable Experience and Skills required for this role as set out above.

Please note that in the event that the volume of applications received exceeds expectations we may sift on the personal statement alone.

If you are successful at sift, you will be invited to an interview which will follow the Success Profiles process. At interview candidates should expect Experience-based questions and questions relating to the following Civil Service Behaviours:

  • Leadership
  • Communicating and Influencing
  • Developing Self and others
  • Working Together

You will also be asked to prepare a short presentation for the interview, followed by a Q&A. Presentation question: Prepare a five minute presentation (slides optional) on how you have in the past designed technical training and seen this though to delivery.

Feedback will only be provided if you attend an interview.

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre-employment checks.

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer.

All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices.


The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.


The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.


The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.


The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.


  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
  • For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

The Civil Service embraces diversity and promotes equal opportunities. As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the SSCL Recruitment Enquiries Team.

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.

10/01/2024 - 11/01/2024, subject to change

13/11/2023, 23:55 hours.

If you require any assistance please call 0345 241 5359 (Monday to Friday 8am - 6pm) or e mail Moj-recruitment-vetting-enquiries@gov.sscl.com Please quote the job reference - 81354.
Please note the successful applicant will need to undertake a Disclosure and Barring Security Check for this post.

To apply for roles in MOJ you will need to confirm your employment history for at least 3 years prior to the date of application so that pre-employment checks (BPSS) can be undertaken. If you have spent significant time abroad (a total of 6 months in the past 3 years) you would be required to give a reasonable account of the reasons why. 

For some roles you will be required to successfully complete National Security Vetting at Counter Terrorism (CTC), Security Clearance (SC) or Developed Vetting (DV) level as a condition of appointment. To meet CTC/SC/DV requirements you will normally need to have been resident in the UK for at least 3/5/10 years prior to the date of application (The level of checks that are required are stated in the advert).

If you do not meet the above requirements, you may still be considered if, for example:

  • You've been serving overseas with HM Forces or in some other official capacity as a representative of HM Government
  • You were studying abroad
  • You were living overseas with parents

In such cases you will need to be able to provide referee cover for the period(s) of residence overseas. The duration of overseas residence and the country of abode will also be taken into account.

Success Profiles will enable a fairer and more inclusive method of recruitment by enabling us to assess the range of experiences, abilities, strengths, behaviours and technical/professional skills required for different roles. This flexible approach to recruitment focuses more on finding the right candidate for the specific role. To find out more about Success Profiles to support your application please click here for further guidance.

if you feel that your application has not been treated in line with the Civil Service Recruitment Principles, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance

We have provided detail of the assessment stages and areas being assessed to help you prepare for completing your application form, and to advise of what will be assessed following this, if you successfully pass the application stage.

Application form stage assessments

Statement of Suitability - 750 word limit

Interview stage assessments

There is 1 interview stage for this vacancy.
Communicating and Influencing
Developing Self and Others
Working Together
Strengths may also be assessed at interview but these are not shared in advance.
Additional Assessment(s)

A Great Place to Work for Veterans

The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit : https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ are committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ are able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidate's will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment.

This job is broadly open to the following groups:

· UK nationals

· nationals of the Republic of Ireland

· nationals of Commonwealth countries who have the right to work in the UK

· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families

· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)

· individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020

· Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules

This Vacancy is closed to applications.