83763 - DTS Risk and Issues Manager

The national salary range is £39,868 - £43,535. London salary range is £45,824 - £50,039. Your salary will be dependent on your base location
12 Months
Please note: Some of our MoJ Office locations, such as our Liverpool Justice Collaboration Centre, require higher levels of National Security Vetting. The MoJ is working to open more Justice Collaboration Centres and Justice Satellite Offices over time. Click here to learn more about where our currently open Justice Collaboration Centres and Justice Satellite Offices are, to identify where you may be based and understand National Security Vetting requirements of each location.
Full Time
Digital, Information Technology, Risk Management

HM Courts and Tribunals Service

Directorate:  Digital Technology Services (DTS)

Pay Band:    SEO

Job Title:      Risk and Issues Manager 

Location:   London / National

Successful applicants will be expected to be office based 3 days per week in any HMCTS Office (subject to business availability). The frequency may increase in the future

Term:          Permanent

Interview:   Video conference via Teams

Important salary details:

New recruits to the Civil Service joining MoJ are expected to join at the band minimum.

Existing Civil Servants applying on promotion, will usually be appointed on the salary minimum of the new pay band, or receive an increase of 10 percent on the current base salary, whichever is higher (This is restricted to the pay maximum of the new band).

Reserve List:

HMCTS run a Reserve List, where candidates who are unsuccessful at interview by only a few points, can be offered other roles, at the same band, for up to 12 months. You will be able to view your status via the application screen. If you have been added to the Reserve List, your status will show either Merit or Reserve list.


These are exciting times at HM Court and Tribunals Service (HMCTS). As an agency of the MoJ, we support the judiciary across England and Wales to deliver justice by running courts and tribunals and processing outcomes, and we are looking for talented people to help us achieve our ambitions. It will be challenging, important and rewarding.

HMCTS Digital and Technology Services (DTS) is a specialist technology directorate which provides support to HMCTS in the use of IT and Digital.

DTS is creating a place in which it is great to do work and part of our offer is brilliant training opportunities and support from expert colleagues. As well as that you’ll find flexible working, an inclusive culture and a place where your opinion is valued.

Please follow the link below for further information about HMCTS. www.gov.uk/government/organisations/hm-courts-and-tribunals-service

Key Responsibilities:

Risk and Issues Management:

  • Maintain and evolve an overall risk management process for Digital Operations within DTS
  • Manage and update the RAID (risks actions issues decisions) Log for the Digital Operations Directorate within DTS
  • Govern, track and report on risks and issues, actions and initiatives across Live Ops, Digital Operations Directorate and DTS to mitigate or prevent risks from occurring
  • Undertake regular risk assessments, analysing current risks and identifying potential risks that are affecting Digital Operations and DTS• Proactively consider potential risks from external sources and risks from contracts, insurance etc. and ensure these are flagged and recorded with relevant risk rating
  • Facilitate and support the introduction, implementation and documentation of required mitigations, preventions, and action points, developing the control environment and associated measurement for effective risk management.
  • Ensure the right tools within Service Management best practice are used to monitor, track and report on risks and issues using dashboards, performance measures and appropriate means to present information to various boards and audiences
  • Ensure that risk management activities and processes are integrated and linked to the other service management disciplines such as problem management, incident management, change management, continual improvement etc.
  • Lead the set up and coordination of various DTS tiers risks and issues (RAID) Boards / Review Meetings across Live Ops, Digital Operations with alignment to the wider DTS strategic objectives and priorities, ensuring these are run effectively and efficiently.
  • Support in mitigation and resolution of Risks & Issues by providing relevant data and metrics to colleagues
  • Ensure appropriate data is being collected, aggregated, and reporting on in a meaningful way to facilitate quality wider reporting and management information.
  • Manage resources in accordance with HMCTS policies and procedures, to allow consistent achievement of the team’s business objectives.
  • Champion the governance and management of risks and issues (RAID), their tracking and reporting, working with colleagues across government and other digital, data and technology (DDaT) communities and analytical professions.
  • Lead and instil the delivery of ITIL best practice regarding risks and issues management and reporting during interactions with the wider organisation.

Stakeholder Management:

  • Engage with Stakeholders, Suppliers and Management to understand, assess, analyse, and evaluate risks and issues of existing services and the potential new risks and represent Digital Operations in forums.
  • Act as a central contact point for all digital and technology matters related to Digital Operations risks and issues and act as the directorate SME within the governance and management of risks and issues.
  • Provide Senior Stakeholders with Management Information of Service KPI Reports across the landscape related to risks and issues to inform decision-making, prioritise the risks to be addressed and strategic direction.
  • Engage and interact with users of DTS products and services to maintain user-centric view of their experience and opportunities for service improvements.
  • Responsible for reviewing supplier risks management reports and risk registers (RAID) for each service, ensuring that they are fit for purpose and that they achieve their targets and provide best value and any risk mitigations and improvements identified in the service provision are implemented
  • Attendance to service boards to drive cross-jurisdictional communication.

Skills & Experience:

  • Reporting to the DTS Service Performance Lead, we are looking for an individual with Service Management/ITIL background and strong analytical, problem-solving, and risk management experience who likes working with a broad range of stakeholders and users. You will also contribute to the wider community and share your skills and experiences with others across HMCTS, MOJ and the wider Government, as required.

Essential Criteria:

  • An understanding of Service Management Frameworks, experience of risks and issues management, principles, processes, and experience of working in an Operational Service Management / ITIL environment
  • Proven experience of managing a risks and issues register (RAID) and activities, tracking and governance, conducting analysis, developing performance measurement frameworks such as KPI’s and adapting your approach and framework appropriately in line with any changes to deliver an excellent customer service
  • Experience of using a range of tools and dashboards for gathering information and data from a range of sources such as IT Service Management Tool, Application Performance Monitoring and reporting on risks and issues.
  • Experience of working in large, complex organisations with strong problem-solving abilities and analytical skills
  • Experience of leading and managing RAID review boards and groups
  • Excellent written and spoken communication skills with experience of successfully influencing others, negotiating effectively, and winning over audiences

Desirable Criteria:

Where the volume of applications is high, having an APMG Management of Risk (MoR), Certificate from the Institute of Risk Management (IRMCert) or equivalent qualification will be considered in the sift process.

Application process:

The following areas of Success Profile Framework will be used to assess and score your application during the sift, and interview.

Experience – As demonstrated in your application form

Behaviours – We will be using the following behaviours below. You will be required to provide evidence of the following key behaviours at Level 3.

Behaviours – We will be using the behaviours below.

  • Leadership
  • Changing and Improving
  • Working Together
  • Communicating and Influencing

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre-employment checks.

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer.

All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices.


The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.


The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.


The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.


The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.


  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
  • For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

The Civil Service embraces diversity and promotes equal opportunities. As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the SSCL Recruitment Enquiries Team.

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.

Interviews expected W/C 19/02/24, but it could be sooner

07/02/2024, 23:55 hours.

If you require any assistance please call 0345 241 5359 (Monday to Friday 8am - 6pm) or e mail Moj-recruitment-vetting-enquiries@gov.sscl.com 

Please quote the job reference - 83763.

To apply for roles in MOJ you will need to confirm your employment history for at least 3 years prior to the date of application so that pre-employment checks (BPSS) can be undertaken. If you have spent significant time abroad (a total of 6 months in the past 3 years) you would be required to give a reasonable account of the reasons why. 

For some roles you will be required to successfully complete National Security Vetting at Counter Terrorism (CTC), Security Clearance (SC) or Developed Vetting (DV) level as a condition of appointment. To meet CTC/SC/DV requirements you will normally need to have been resident in the UK for at least 3/5/10 years prior to the date of application (The level of checks that are required are stated in the advert).

If you do not meet the above requirements, you may still be considered if, for example:

  • You've been serving overseas with HM Forces or in some other official capacity as a representative of HM Government
  • You were studying abroad
  • You were living overseas with parents

In such cases you will need to be able to provide referee cover for the period(s) of residence overseas. The duration of overseas residence and the country of abode will also be taken into account.

Success Profiles will enable a fairer and more inclusive method of recruitment by enabling us to assess the range of experiences, abilities, strengths, behaviours and technical/professional skills required for different roles. This flexible approach to recruitment focuses more on finding the right candidate for the specific role. To find out more about Success Profiles to support your application please click here for further guidance.

if you feel that your application has not been treated in line with the Civil Service Recruitment Principles, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance

We have provided detail of the assessment stages and areas being assessed to help you prepare for completing your application form, and to advise of what will be assessed following this, if you successfully pass the application stage.

Application form stage assessments

Statement of Suitability - 500 word limit

Interview stage assessments

There is 1 interview stage for this vacancy.
Changing and Improving
Working Together
Communicating and Influencing
Any candidate who has been assessed as being appointable to the role they applied for may be offered a similar, lower grade role, if one is available. Furthermore, any candidate who has just missed meeting the criteria for a particular role, may be appointed to a similar role at a lower grade if such a role is available, and if they have been assessed as meeting the criteria for the lower grade role. These appointments will also be made in merit order.

A Great Place to Work for Veterans

The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit : https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ are committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ are able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidate's will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment.

This job is broadly open to the following groups:

· UK nationals

· nationals of the Republic of Ireland

· nationals of Commonwealth countries who have the right to work in the UK

· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families

· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)

· individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020

· Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules

This Vacancy is closed to applications.