84130 - Head of Transformation and Change

The national salary range is £66,314 - £75,810, London salary range is £70,303 - £80,370.Your salary will be dependent on your base location
12 Months
Please note: Some of our MoJ Office locations, such as our Liverpool Justice Collaboration Centre, require higher levels of National Security Vetting. The MoJ is working to open more Justice Collaboration Centres and Justice Satellite Offices over time. Click here to learn more about where our currently open Justice Collaboration Centres and Justice Satellite Offices are, to identify where you may be based and understand National Security Vetting requirements of each location.
Grade 6
Grade 6
Full Time, Part Time, Part Time/Job Share, Flexible Working
Business Management & Improvement, Operational Delivery, Senior Leadership

Role Overview 

This is an exciting time at the Office of the Public Guardian (OPG), as we transform how we deliver our statutory services and ensure that we are fit for the future. As Head of Transformation & Change, you will be a critical member of the Senior Leadership Team in the Strategy & Central Services Directorate and responsible for driving forward reform and transformation to the way that OPG operates. 

This is a challenging and stretching Grade 6 role, with significant delivery and leadership responsibilities. Responsibilities are wide ranging, including oversight of business development and development and delivery against OPG’s vision. You will work closely with the Executive Team and Chief Executive and Public Guardian, along with colleagues and peers in OPG and wider MoJ.

Organisational overview

OPG is an executive agency of the Ministry of Justice (MoJ) and was set up in 2007 following the introduction of the Mental Capacity Act 2005. We are a friendly and inclusive organisation that delivers vital public services with real impacts on the lives of some of the most vulnerable people in society. We work closely with the Court of Protection, the legal profession, social services and charities. Our staff are mostly based in Birmingham and Nottingham.
The Public Guardian, supported by OPG, discharges a range of statutory functions under the Mental Capacity Act – principally maintaining registers of Lasting Powers of Attorney (LPA), Enduring Powers of Attorney (EPA) and of orders appointing deputies and guardians; supervising deputies, and dealing with representations about the way in which attorneys and deputies are exercising their powers.  The OPG registers approximately 900,000 LPAs and EPAs and supervises around 60,000 deputies per year.  

Following a consultation in 2021 by the Ministry of Justice, ministers have now set out plans to transform the LPA system. Under the proposals, people will be able to make an LPA completely online for the first time – bringing it in line with other government services such as applying for a divorce. The current paper-based system will continue to operate meaning people can choose an accessible process that’s best for their specific needs.

Through this and other reforms, the way OPG provides services will change to help us meet the growing needs of our users, partners and our stakeholders.  It will make sure our users experience a better level of support and it will help us to respond to the changing needs of society. These reforms will enable us to create high-quality services that are accessible and affordable for all.


The responsibilities of the role include but are not limited to:

•    Transformation and organisational design: Complete the design and delivery of a new Target Operating Model. Own strategic business cases and ensure multi-disciplinary projects are resourced and delivered on time and to cost. 

•    Change management: Provide organisation support and challenge for change activity across the organisation and promote the value of continuous improvement. Provide business analytical support to the organisation to support change activity.

•    Insight and customer focus: Provide insight, quality research and propose interventions to improve OPG customer service. Collaborate with analytical services to create forecast for demand for OPG services and interpret existing data to make recommendations on strategic and policy decisions for OPG. Drive the strategic development and delivery of outcome and evidence-based practice through research and use of data.

•    Strategy: Responsible for devising the overall strategy for the OPG, along with yearly business plans, to ensure that OPG continues to deliver high-quality statutory services while being future focussed and transformative. 

•    Portfolio: Oversee the management of OPG’s transformation portfolio, ensuring that the projects are appropriately supported, challenged and scrutinised through necessary governance and PMO oversight, setting best practice.

•    Collaboration: Represent OPG on matters including project delivery, commercial, business planning and performance. Act as OPG’s representative on relevant cross-MoJ forums, commercial and operational boards. Lead, contribute and collaborate on joint initiatives and projects with other government departments

•    Commercial: Support the organisation with procurement activity by providing advice and guidance at an early stage, initiating commercial activity, creating contracts and holding regular supplier meetings. Seek appropriate expert advice from MoJ Commercial and Contract Management Directorate when required.

•    Leadership: Provide thought leadership, best practices, and model collaborative and inclusive behaviours. Part of the collective senior leadership team, helping to set the culture for the organisation.

•    Management: Direct line management of four Grade 7s, with oversight of a team of c25. Responsible for ensuring their wellbeing, development and professional practice is supported and that diversity and inclusion is championed.

Skills & Qualifications 

This is a challenging Grade 6 role with a wide span of responsibility. Candidates will need to demonstrate strong leadership skills, adaptability and the ability to drive forward change at pace.

We’re interested in people who have the following skills and experience:


•    Strong communication and analytical skills, as well as a personal drive to make a difference and work collaboratively to achieve it.
•    Clear strategic thinker and problem solver with experience of developing, securing buy-in and implementing organisational change, strategies and business plans.
•    Proven experience in managing and overseeing change, projects and portfolios, including business cases, risk management and realisation of benefits. 
•    Experience of overseeing commercial processes, including working with commercial specialists to identify the most appropriate route to market, drafting business cases, conducting evaluations and driving the best performance through contract management.
•    Ability to build strong relationships across the organisation at all levels, and successfully contribute to cross-functional teams.
•    Experience of collaborating with colleagues and take a business-oriented approach while identifying and balancing risks and providing succinct, accurate and pragmatic advice.
•    Experienced and compassionate leader.


•    Completion of Project Leadership Programme (PLP)

Application process

If you would like to discuss this role in advance of applying, please contact Ruth.Duffin@justice.gov.uk and Emma.Sharp@justice.gov.uk 
This recruitment will follow the Civil Service Success Profile process and will assess your Experience, Behaviours and Strengths.  
Candidates will be expected to provide a CV (2 pages of A4 maximum) plus a supporting personal statement of no more than 750 words explaining how you demonstrate your Experience against the essential criteria required for this role. 
If you are successful at sift, you will be invited to an interview which will follow the Success Profile process.

Interview process

Your interview will assess your Behaviours and Strengths. 
At interview, candidates will be required to provide a presentation of up to 5 minutes, The presentation topic will be shared with candidates invited to interview. You should also expect strength-based questions and questions relating to the following Civil Service behaviours: 
-    Seeing the Big Picture (Level 4)
-    Changing and Improving (Level 4)
-    Leadership (Level 4)
-    Working Together (Level 4)

Interviews will be held on Microsoft Teams. Please get in contact with us if you require any reasonable adjustments to support your interview. 

This is a full-time post. However, requests for flexible, part-time working and job share will be considered, considering at all times the operational needs of the Department.

For further information on benefits of working for OPG, such as our Flexible Working Opportunities, please check the candidate information pack attached to this advert.  

Other information

The OPG has offices in Birmingham and Nottingham and the successful candidate will be expected to attend both offices regularly for in-person meetings and to provide leadership of their teams.

This post is being advertised on a national basis and therefore MoJ Hubs may be used as contractual and working locations, but regular travel to the OPG offices in Birmingham and Nottingham will still be required.

We value diversity, inclusion and wellbeing at OPG. We particularly encourage applications from under-represented groups.

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre-employment checks.

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer.

All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices.


The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.


The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.


The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.


The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.


  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
  • For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

The Civil Service embraces diversity and promotes equal opportunities. As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the SSCL Recruitment Enquiries Team.

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.

Expected mid March

20/02/2024, 23:55 hours.

If you require any assistance please call 0345 241 5359 (Monday to Friday 8am - 6pm) or e mail Moj-recruitment-vetting-enquiries@gov.sscl.com Please quote the job reference - 84130.
Please note the successful applicant will need to undertake a Disclosure and Barring Security Check for this post.

To apply for roles in MOJ you will need to confirm your employment history for at least 3 years prior to the date of application so that pre-employment checks (BPSS) can be undertaken. If you have spent significant time abroad (a total of 6 months in the past 3 years) you would be required to give a reasonable account of the reasons why. 

For some roles you will be required to successfully complete National Security Vetting at Counter Terrorism (CTC), Security Clearance (SC) or Developed Vetting (DV) level as a condition of appointment. To meet CTC/SC/DV requirements you will normally need to have been resident in the UK for at least 3/5/10 years prior to the date of application (The level of checks that are required are stated in the advert).

If you do not meet the above requirements, you may still be considered if, for example:

  • You've been serving overseas with HM Forces or in some other official capacity as a representative of HM Government
  • You were studying abroad
  • You were living overseas with parents

In such cases you will need to be able to provide referee cover for the period(s) of residence overseas. The duration of overseas residence and the country of abode will also be taken into account.

Success Profiles will enable a fairer and more inclusive method of recruitment by enabling us to assess the range of experiences, abilities, strengths, behaviours and technical/professional skills required for different roles. This flexible approach to recruitment focuses more on finding the right candidate for the specific role. To find out more about Success Profiles to support your application please click here for further guidance.

if you feel that your application has not been treated in line with the Civil Service Recruitment Principles, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance

We have provided detail of the assessment stages and areas being assessed to help you prepare for completing your application form, and to advise of what will be assessed following this, if you successfully pass the application stage.

Application form stage assessments

Statement of Suitability - 750 word limit

Interview stage assessments

There is 1 interview stage for this vacancy.
Seeing the Big Picture
Changing and Improving
Working Together
Strengths may also be assessed at interview but these are not shared in advance.

A Great Place to Work for Veterans

The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit : https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ are committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ are able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidate's will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment.

This job is broadly open to the following groups:

· UK nationals

· nationals of the Republic of Ireland

· nationals of Commonwealth countries who have the right to work in the UK

· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families

· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)

· individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020

· Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules

This Vacancy is closed to applications.