84400 - Synergy Shared Services Programme Business Change Lead
Overview of the role: The Ministry of Justice is a major government department at the heart of the justice system. We deliver some of the most fundamental public services including courts, tribunals, prisons, legal services, youth justice, probation services, and attendance centres.
The organisation works together with other government departments and agencies to bring the principles of justice to life for everyone in society. From our civil courts, tribunals and family law hearings, to criminal justice, prison and probation services. We work to ensure that sentences are served, and offenders are encouraged to turn their lives around and become law-abiding citizens. We believe the principles of justice are pivotal and we are steadfast in our shared commitment to uphold them.
Our vision is to deliver a world-class justice system that works for everyone in society.
Our 4 strategic priorities to deliver our vision are:
A prison and probation service that reforms offenders.
A modern courts and justice system.
A Global Britain that promotes the rule of law.
A transformed department that is simpler, smarter and more unified.
For more information on who we are and what we do, please visit: https://www.gov.uk/government/organisations/ministry-of-justice.
The People Group within the Ministry of Justice
The people who work for the Ministry of Justice are responsible for its success; and the role of the Ministry of Justice People Group is to support the organisation by enabling our people to be the best that they can be.
We operate as a cluster of HR services working seamlessly to provide expert support, advice and delivery throughout the employee lifecycle. From the time people join the organisation, to the point at which they leave, we strive to make a positive contribution to their work experience. We want everyone who works for the Ministry of Justice to feel confident in their skills, ambitious for the future and fulfilled by their work and relationships with their colleagues.
The role sits in the Change Delivery Directorate within People Group which provides specialist advice and interventions to support the wider organisation improve and transform its services.
Summary: The Ministry of Justice (MoJ) is a fast-paced and rapidly changing part of government responsible for broad-ranging policy and service delivery. The MoJ has ambitious plans to reform the justice system and at the same time transform itself into a smarter, simpler and more efficient department.
The 3rd Generation Shared Services Programme (now called: MoJ Synergy Programme) has been set up to reinvent the way our HR and Finance Services work putting User need at the heart of what we do. The programme has a challenging timeline to ensure new arrangements are in place prior to the end of the current commercial contract.
We are looking for individuals who will need to be innovative, flexible, driven, highly organised, be able to see the bigger picture and have a high level of energy and attention to detail. Whilst you will be working in a fast-paced project environment, strong leadership, engagement and interpersonal skills are just as important as project and change management knowledge/experience in what will be a challenging but exciting programme.
Programme delivery has been organised into a number of phases to support review and assurance at key decision points.
• Strategy & Vision
• Design & Validate
• Construct & Test
• Deploy & Adopt
• Run & Evolve
All roles across the workstream will contribute to the successful delivery of these phases for the MoJ Synergy Programme.
We have Grade 7 roles available within the MoJ Synergy Programme. These roles are to support the programme journey until 2025 and are therefore fixed term for this period. Secondments and loans will be considered on an individual basis. If at a later date a/the vacancies become available on a permanent basis, there may be opportunity to convert successful fixed term candidates to permanent, subject to further approvals.
The role can be based anywhere in the UK and travel when appropriate will be required to support the delivery of the programme.
This key role will lead the shaping and delivering the business change strategy for MoJ Synergy. This is a complex programme where leads will need to be influential that mentors and advises senior leaders on the direction and deliverability of this change. It is an influential role that mentors and advises senior leaders up to and including Exco level on the direction and deliverability of their people reforms so your decisions have wide ranging impact across our business.
You will be responsible for embedding our new service, enhancing the reputation and credibility of our technical platforms. We operate a mixed arrangement of both direct and matrix managed teams to ensure we embed the change, build capability and give our people the opportunity to build their knowledge and capability. Matrix management of our business champions up to circa 20 people.
A priority for this role is to establish, build and maintain professional relationships with delivery partners, leadership and stakeholders of all levels, both internally and externally. The successful candidate will be required to demonstrate strong leadership, influencing and consulting skills to ensure the alignment of all business change initiatives across the MoJ organisational areas within MoJ.
You will be expected to recognise and respond to changing or conflicting priorities during significant delivery challenges and use your knowledge and professional judgement to provide recommendations for senior leadership to ensure sound strategic decisions are made, which directly impact business services across the programme. These are exciting roles that you will play a part in making transformational change through a smarter, simpler and more efficient technology platforms.
Responsibilities, Activities & Duties:
Leadership & Delivery Management
Provide visible and strong leadership, thinking strategically and applying knowledge and professional judgement to influence the direction of change with senior leaders and customer boards.
Delivery of the business change strategy for the programme, being able to be flexible and review as per stakeholders/customer needs.
Lead on maintaining check lists to demonstrate the ways of working that are changing and track them through to completion, and beyond (where former systems or processes need to be retired) working on ensuring the benefits are realised.
Act as trusted advisor to senior stakeholders by regularly providing pragmatic advice and expertise on complex, high profile and highly sensitive change issues, often with conflicting priorities and during significant delivery challenges.
Navigate complex political and ambiguous landscapes to develop robust change strategies and plans ensuring appropriate and proportionate project management disciplines are in place to achieve the strategic benefits.
Lead a multidisciplinary team of change practitioners (civil servants, contractors and suppliers) managing performance, outputs and measurement, ensuring a collaborative approach draws in expertise to deliver the programme outputs.
Building effective delivery partnerships with the functional communities, HR, Finance and Digital to ensure the right capabilities are available to support and achieve the successful delivery of the project.
Work as part of the MoJ Synergy Programme to provide insight, guidance and direction that continuously improves the service and develops the potential within our people and themselves.
Contribute to ensuring the benefits realisation of the programme deliverables, ensuring that business case demonstrate both investment costs and potential savings to support the case for change; undertake all necessary procurement and approvals.
Stakeholder and Communications Management
Quickly build trust and credibility through effective relationships with SROs, Sponsors and Leaders confidently challenging approaches and boundaries to drive forward the required changes.
Lead robust Stakeholder Management to support organisational change – assessing levels of engagement in Leaders and actively managing to achieve high levels of commitment.
Lead the change communications strategy and own or direct the programme communications plan that supports the understanding and acceptance of change ensuring a focus on achieving cultural and behavioural change outcomes.
Shape and lead the change approach in a way which maximises employee engagement with the projects and drives faster adoption of cultural and behavioural reforms.
The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The Job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary.
Behaviours & Strengths (for Recruitment/
Applicants must be able to demonstrate the following behaviours at Grade 7 level:
- Changing and Improving (lead behaviour)
- Seeing the Bigger Picture
- Communicating and Influencing
- Working Together
Candidates will be asked to provide their CV and a 500 word Statement of Suitability covering the essential criteria (person specification and qualification) set out below.
In the event of a high volume of applications the initial sift will be undertaken on the Statement of Suitability followed by the lead behaviour.
The Interview will cover behaviour, experience, technical and strength-based questions. You will also be asked to deliver a 5 minute presentation; further details will provided to candidates invited to interview.
Essential Knowledge, Experience and Skills:
Strong evidence of visible and effective leadership, building confident senior stakeholder relationships in a complex, fast paced change environment with conflicting priorities.
Experience of navigating ambiguous requirements, adapt to changing circumstances and adverse situations whilst remaining calm, reassuring others and maintaining performance.
Proven track record of leading Transformational Change from a Business Change perspective and support the delivery of Business Case benefits and outcomes. Champion the use of best practice project management standards and processes.
The ability to establish and develop productive relationships with internal and external stakeholders, bringing people together to benefit the project. Managing and influence, change and impact decisions with both internal and external stakeholders.
Qualified in one or more of the following or working towards: APMG Change Management Practitioner, PROSCI, PRINCE 2, Managing Successful Programmes or Project Leadership Programme
Desirable Knowledge, Experience and Skills:
Experience in organisational development and delivering cultural and behavioural change
We may consider any evidence within the application form that demonstrates meeting the desirable criteria as set out in the job description. This will only be after essential criteria is scored and where there is a need to differentiate between closely scored candidates.
Working Arrangements & Further Information
The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.
For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre-employment checks.
Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.
MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer.
All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet.
Flexible working hours
The Ministry of Justice offers a flexible working system in many offices.
The MoJ offers a range of benefits:
Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.
There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.
The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.
The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.
The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.
- A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
- Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
- For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
- Paid paternity, adoption and maternity leave.
- Free annual sight tests for employees who use computer screens.
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order
- To Shared Service Connected Ltd (0845 241 5358 (Monday to Friday 8am - 6pm) or e mail Mojfirstname.lastname@example.org);
- To Ministry of Justice Resourcing team (email@example.com);
- To the Civil Service Commission (details available here)
The Civil Service embraces diversity and promotes equal opportunities. As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.
You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the SSCL Recruitment Enquiries Team.
We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.
19/02/2024, 23:55 hours.
If you require any assistance please call 0345 241 5359 (Monday to Friday 8am - 6pm) or e mail Mojfirstname.lastname@example.org
Please quote the job reference - 84400.
To apply for roles in MOJ you will need to confirm your employment history for at least 3 years prior to the date of application so that pre-employment checks (BPSS) can be undertaken. If you have spent significant time abroad (a total of 6 months in the past 3 years) you would be required to give a reasonable account of the reasons why.
For some roles you will be required to successfully complete National Security Vetting at Counter Terrorism (CTC), Security Clearance (SC) or Developed Vetting (DV) level as a condition of appointment. To meet CTC/SC/DV requirements you will normally need to have been resident in the UK for at least 3/5/10 years prior to the date of application (The level of checks that are required are stated in the advert).
If you do not meet the above requirements, you may still be considered if, for example:
- You've been serving overseas with HM Forces or in some other official capacity as a representative of HM Government
- You were studying abroad
- You were living overseas with parents
In such cases you will need to be able to provide referee cover for the period(s) of residence overseas. The duration of overseas residence and the country of abode will also be taken into account.
Success Profiles will enable a fairer and more inclusive method of recruitment by enabling us to assess the range of experiences, abilities, strengths, behaviours and technical/professional skills required for different roles. This flexible approach to recruitment focuses more on finding the right candidate for the specific role. To find out more about Success Profiles to support your application please click here for further guidance.
We have provided detail of the assessment stages and areas being assessed to help you prepare for completing your application form, and to advise of what will be assessed following this, if you successfully pass the application stage.
Application form stage assessments
Interview stage assessments
A Great Place to Work for Veterans
The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit : https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans
Redeployment Interview Scheme
Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ are committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.
MoJ are able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidate's will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.
This job is broadly open to the following groups:
· UK nationals
· nationals of the Republic of Ireland
· nationals of Commonwealth countries who have the right to work in the UK
· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families
· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
· individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
· Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules
This Vacancy is closed to applications.