17620 - Contract Delivery Manager, Prisoner Escort and Custody Services (PECS)
The successful candidate will be required to manage a geographical region covering London and East of England.
The job sits within PECS which is part of Custodial Services Contract Management, Prisons Directorate. Although part of an HQ group, the post itself is regionally based as the post holder is required to visit courts, prisons, police stations etc on a daily basis to assess the delivery of the contracted service provided. The post does not have any direct line management responsibilities, operational experience is not a requirement of this post but is beneficial. The post does attract RHA due to the requirement to cover flexible working patterns and on call arrangements during evenings and weekends. Although these posts are specific to geographical regions there will be a requirement to travel extensively within England and Wales.
The jobholder will ensure a strategic and co-ordinated approach to the delivery of contracts managed by the Unit across partners and stakeholders within the Criminal Justice System (CJS) ensuring effective delivery of contracts by private sector providers of Prisoner Escort Services between prisons, courts, police stations, and also inter prison transfers.
Accountable to the Senior Contract Delivery Manager, PECS.
Overview of the job
The purpose of a PECS Contract Delivery Manager (CDM) is to ensure the efficient and contractually compliant delivery of the PECS escort contract within their respective areas by the private providers. In doing so they are required to work collaboratively with other key stakeholders in the delivery process such as HMCTS, prisons, the YJB, the Police, and PMU.
The job sits within PECS which is part of the Probation and Contracted Services Directorate. Although the part of an HQ group the post itself is regionally based as the post holder is required to visit courts, prisons, police stations etc on a daily basis to assess the delivery of the contracted service provided.
The post does not have any direct line management responsibilities.
Although operational experience in a prison is advantageous it is not an essential requirement for the role. The post does however attract RHA due to the requirement to cover on call arrangements during evenings and weekends.
Summary
The jobholder will ensure a strategic and co-ordinated approach to the delivery of contracts managed by the Unit across partners and stakeholders within the Criminal Justice System (CJS) ensuring effective delivery of contracts by private sector providers of Prisoner Escort Services between prisons, courts, police stations, and also inter prison transfers.
Accountable to the Senior Contract Delivery Manager, PECS.
This is a non-line management HQ role.
Responsibilities,
Activities and Duties
The job holder will be required to carry out the following responsibilities, activities and duties:
You will be required to carry out the following responsibilities, activities and duties:
Maintain and manage regional partner and stakeholder relations:
- Recognise and respect partner and stakeholder groups, their interests, objectives, needs and nature
- Manage the accountability of PECS to these groups, and agree strategic objectives and targets
- Act as facilitator for all Criminal Justice Agencies, providing them with an avenue for collaboration about matters that impact upon delivery of the perfect day, or their ability to meet their own targets
Create regional focus to delivery on contracts:
- Facilitate decision making and reflect mistakes as learning opportunities
- Mentor partners and embed key skills and values in all partners
- Help partners identify what is and what is not possible in the current environment
- Remind partners that they need to adapt and work with any challenges or changes in the operating environment, regardless from which direction they come
- Create clarity within partnership discussions, convene and facilitate interaction between partners with diverse and differing drivers.
Operational duties:
- Undertake investigations at the request of the Senior Contract Delivery Manager as per the 1991 Criminal Justice Act
- Co-ordinate Operation Tornado and other serious incidents as and when required (24 hour cover)
- Identify procedures and agreement for use of police cells (Operation Safeguard)
- Visit courts, prisons and police cells to monitor contract delivery and assess the treatment of prisoners, including requiring remedial action where necessary.
- Conduct audit programmes and analysis as directed
- Ensure that reporting mechanisms are in place and working effectively, including quality assurance of provider data as necessary Mediate in disputes/mitigation at a local level
Develop strong working links and encourage efficient and effective joint working across the region:
- Attend local meetings such as Crown and Magistrates Court User Group meetings as necessary
- Work reciprocally to develop and achieve mutually agreed visions and outcomes
- Participate in multi-agency, co-ordinated planning processes
- Prepare and circulate agendas, minutes and newsletters etc, highlighting key tasks and implications for the organisation
- Maintain formal and informal communication with range of stakeholders and partners to ensure all are informed of current activities and opportunities for input, feedback and collaboration are maximized
- Ensure relevant information is shared between agencies
- Advise on the development of new systems, processes and structures
Project manage specific projects as directed:
- Prepare, recommend and monitor project plans, with input from other participating stakeholders
- Lead, co-ordinate or support project implementation, including using the Unit’s resources, prepare reports, manage, promote, co-ordinate and facilitate meetings and reports on performance, outputs and outcomes
The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The Job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation scheme and shall be discussed in the first instance with the Job Holder.
Competencies
When there is a need to recruit to this post, competencies will need to be defined by the Recruiting Manager.
The 4 Competency Framework clusters and their respective 15 competency indicators are shown below:
Setting Direction:
Seeing the Big Picture; Changing & Improving: Making Effective Decisions Delivering Results:
Achieving Commercial Outcomes; Delivering Value for Money; Managing a Quality Service: Delivering at Pace
Engaging People:
Leading and Communicating; Collaborating and Partnering; Building Capability for All NOMS Specific Skills and Behaviours:
Achieving a Safe, Decent and Secure Environment; Showing Drive and Resilience; Caring; Persuading and Influencing; Acts with Integrity
In choosing competencies to recruit to, the recruiting manager should select around 4, but no more than 6 competency areas to include in the advert.
There may be additional professional competencies a Recruiting Manager will also need to include if recruiting for one of the designated Civil Service Professions e.g. HR, Health & Safety, Statistical Service, IT.
Please refer to the Civil Service Learning Portal – Professions Page for further details. https://civilservicelearning.civilservice.gov.uk/learning/
NB: you need to be registered on Civil Service Learning to access the portal pages.
Essential Skills/Qualifications/Accreditation/Registration
- Experience of managing large scale commercial contracts or SLAs with external providers
- Strong interpersonal skills to influence senior internal and external stakeholders (e.g. Police, YJB, HMCTS, etc) outside of a line managed relationship
- Experience of HMPS Incident Management Process as part of a Silver Command Team
- Significant experience of managing audit and assurance processes within a custodial setting
- An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh
In addition to your base salary you will receive 17% RHA allowance.
This post attracts RHA in recognition of hours of attendance outside of office hours, weekends and Bank Holidays.
Working Arrangements & Further Information
Some of MoJ’s, including NOMS, terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.
Standard working hours for this post are 37 hours per week excluding breaks which are unpaid.
If you are a current NPS employee, this vacancy may be available on a Loan basis for up to 2 years. Applications are invited from suitable qualified staff.
The Loan/Secondment is subject to the approval of the selected candidate's Business Unit, which should be obtained before confirmation of appointment.
Benefits
Annual Leave
-The holiday year runs from 1 March. If you work a non standard work pattern your leave entitlement may be expressed in either hours or days as appropriate. Leave entitlement is calculated on a pro-rata basis and you will be advised of your actual entitlement on appointment. If you were appointed internally and your leave was previously calculated in days, this will continue to be the case.
Bank, Public and Privilege Holidays
-You are entitled to 9 days (66 hours 36 minutes) in recognition of bank, public and privilege holidays. These hours are added to your annual leave allowance. There is a requirement to work some public and bank holidays subject to your shift pattern and the operational needs of the establishment
Pension
-The Civil Service offers a choice of two pension schemes, giving you the flexibility to choose the pension that suits you best.
Work Life Balance
-The Prison Service is keen to encourage alternative working arrangements. Work life balance provides greater opportunities for staff to work more flexibly wherever managers and establishments can accommodate requests to do so. The Prison Service offers flexible working subject to completion of a satisfactory probationary period and NVQ
Season Ticket Advance
-After two months’ service, you’ll be eligible to apply for a season ticket advance to purchase a quarterly or longer-period season ticket for travel between home and your place of work
Childcare Vouchers
-The Prison Service offers a childcare vouchers scheme. The scheme enables staff to take part of their salary in the form of Childcare Vouchers. This is known as a Salary Sacrifice. The vouchers can then be used to help meet the costs of any form of registered or approved childcare for children aged 0-16. The vouchers are exempt from tax and National Insurance contributions
Training
-The Prison Service is committed to staff development and offers a range of training and development opportunities, including areas such as Equality and Diversity, Dealing with Challenging Behaviour, Suicide Prevention and Anti Bullying Programmes
-There are opportunities to access promotion programmes and the Prison Service provide a variety of training appropriate to individual posts
-All staff receive security and diversity training and an individual induction programme into their new roles
Eligibility
-All candidates are subject to security and identity checks prior to taking up post
-All external candidates are subject to 6 months probation. Internal candidates are subject to probation if they have not already served a probationary period within NOMS
-All staff are required to declare whether they are a member of a group or organisation which the Prison Service considers to be racist
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equality of opportunity.
There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.
23/04/2018, 23:55 hours.
Closing Date: 23rd April 2018 at 23:55 hours
If you require any assistance please call 0845 241 5358 (Monday to Friday 8am - 6pm) or e mail Moj-recruitment-vetting-enquiries@sscl.gse.gov.uk. Please quote the job reference.
For further information on the role please contact PECS Senior Contract Delivery Manager, Kerry Phelps, email: kerry.phelps@noms.gsi.gov.uk
Candidate Information
You may be required to provide statements describing your skills and experience relevant to each of the selection criteria. We recommend that you structure any examples as Situation, Task, Action and Result. For more information about the recruitment process and answers to general queries, please click the below link which will direct you to our Candidate Information Page.
Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ
In the event of a large number of applications, we reserve the right to undertake the following processes:
- An automated online test where a benchmark must be passed to progress;
- A sift on the lead selection criteria. If this happens, the lead criteria will be the first one listed in the advert.
During the selection process, you may be asked to undertake an additional assessment (such as written test). If this is applicable you will be notified of this when you are invited to interview.
Being effective in this area is a key responsibility for all of us to both protect the public and prevent victims. We must all promote and contribute to an orderly, safe and secure environment both within our own unit / establishment and across the whole of the Agency. Those who work in establishments must support the principles of dynamic security by treating the needs of prisoners individually; developing controlled, professional relationships with prisoners; and contributing to a constructive regime. At senior levels, it is about creating strategies, policies and processes that contribute to the achievement of a safe and secure living and working environment.
We have provided detail of the assessment stages and areas being assessed to help you prepare for completing your application form, and to advise of what will be assessed following this, if you successfully pass the application stage.
Application form stage assessments
Interview stage assessments
A Great Place to Work for Veterans
The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit : https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans
Redeployment Interview Scheme
Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ are committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.
MoJ are able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidate's will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.
This job is broadly open to the following groups:
· UK nationals
· nationals of the Republic of Ireland
· nationals of Commonwealth countries who have the right to work in the UK
· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families
· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
· individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
· Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules
This Vacancy is closed to applications.